Hammad khan
MISSISSAUGA,ON
Summary
Dynamic customer service professional with a proven track record at 341 Pizza and Wings, excelling in client relations and active listening. Recognized for enhancing customer satisfaction through effective problem-solving and CRM utilization, consistently exceeding performance metrics. Skilled in data entry and team development, fostering a collaborative environment to drive success.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
341 PIZZA AND WINGS
MISSISSAGUA
07.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and ensure prompt follow-up.
- Assisted in training new staff on customer service protocols and company policies.
- Improved response times by streamlining processes for handling customer complaints.
- Led initiatives to enhance customer satisfaction, resulting in positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Created and maintained detailed database to develop promotional sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Uber Driver
Uber And Lyft
Mississauga
01.2018 - Current
- Delivered exceptional customer service by maintaining a friendly and professional demeanor during rides.
- Navigated efficiently using GPS technology to optimize routes and minimize wait times.
- Ensured vehicle safety and cleanliness through regular inspections and maintenance checks.
- Managed ride requests promptly, adapting to changing conditions and client needs effectively.
- Collaborated with other drivers to share insights on traffic patterns and best practices for efficiency.
- Monitored passenger feedback actively, implementing improvements based on suggestions received.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Helped passengers with luggage, collected fares and politely answered questions.
- Drove VIPs to corporate events and meetings.
- Observed passengers during the journey and reported any suspicious behavior.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
Professional Truck Driver AZ 53 FT
TRAFFIC TEAM INC
MISSISSAUGA
07.2010 - 07.2021
- Operated and maintained trucks in compliance with safety regulations.
- Planned and executed efficient delivery routes to ensure timely cargo transportation.
- Conducted thorough vehicle inspections to identify maintenance needs and prevent breakdowns.
- Collaborated with dispatch team to optimize load assignments and reduce transit times.
- Maintained accurate records of mileage, fuel consumption, and delivery schedules.
- Trained junior drivers on safe driving practices and company policies to enhance performance.
- Delivered goods in a timely manner by adhering to strict schedules and maintaining constant communication with dispatchers.
- Consistently maintained clear lines of communication between company management, dispatchers, customers, and peers to ensure smooth operations at all times.
- Assisted in training new drivers on company policies, safety protocols, and best practices.
- Implemented best practices for vehicle maintenance to enhance performance and reliability.
- Navigated challenging weather conditions to complete deliveries without sacrificing safety or punctuality.
- Recorded and organized daily entries in dot log book, submitting all relevant documents for regulatory adherence.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Implemented best practices for fuel efficiency and cost reduction in daily operations.
- Delivered goods on time while maintaining accurate logs of delivery schedules.
- Managed challenging situations calmly under pressure; addressing mechanical breakdowns or unforeseen delays in an organized manner while keeping stakeholders informed as needed.
- Improved customer satisfaction through professional communication and prompt resolution of any issues or concerns.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Demonstrated attention to detail when completing paperwork accurately; submitting bills-of-lading promptly upon arrival at the destination for efficient processing.
Education
GED -
TRUCKADIUM
MISSISSAUGA10-2021
GED -
BTT COLLEGE BUSSINESS AND TECHNICAL TRAINING COLLEGE
TORONTO11-2018
High School Diploma -
CITY ADULTS LEARNING CENTRE
TORONTO12-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Customer satisfaction measurement
- Client relations
- Microsoft outlook
- Team development
- Customer relationship management (CRM)
- Quality assurance controls
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Customer Service Representative
341 PIZZA AND WINGS
07.2022 - Current
Uber Driver
Uber And Lyft
01.2018 - Current
Professional Truck Driver AZ 53 FT
TRAFFIC TEAM INC
07.2010 - 07.2021
GED -
TRUCKADIUM
GED -
BTT COLLEGE BUSSINESS AND TECHNICAL TRAINING COLLEGE
High School Diploma -
CITY ADULTS LEARNING CENTRE