Hammad Muhammad Abbas

• Supervised team of 6 employees and provided training focused on maximizing overall performance.
• Collaborated closely with other departments within the organization to optimize workflow processes across teams.
• Enhanced team productivity by providing ongoing training and support to dispatch staff.
• Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
• Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
• Modernized communications systems to improve productivity, reliability and efficiency.
• Directed dispatching, routing, and tracking of 10 fleet vehicles.
• Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
• Maintained strong relationships with vendors and contractors to ensure seamless service delivery during peak periods.
• Maintained meticulous employee records to accurately track attendance and productivity.
• Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
• Evaluated and adjusted over multipul routes based on daily needs, available workers, traffic hazards, and weather conditions.
• Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
• Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.

Senior dispatcher, Warehouse Management, Payroll , Fleet management, Contributing in making sales.