Hamsa Awad
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
3
3
years of professional experience
Work History
Manager
Walgreens
10.2021 - Current
- Establish a supportive welcoming environment for all team employees and visitors by embracing and appreciating differences to contribute to a courteous and inclusive workplace environment.
- To provide specialized, efficient buy and return solutions and support, evaluate the demands of the guests.
- Implement market-relevant omnichannel programs (such as buy online/pick up in store, phone sales, and ship from store choices) in accordance with business standards to enable a seamless end-to-end guest experience.
- Progressively move across the floor to interact with customers and respond to their requirements or those of the store.
- Work together with other team members to support store operations and ensure the best possible customer experience.
- Work continuously follows corporate standards when performing chores related to product presentation, such as putting things back where they belong, replenishing the floor with low-stock items from inventory, de-stocking, or moving things around.
- Utilize in-store technology to assist with business operations and deliver satisfying customer experiences.
Crew Team Member
Chipotle
03.2021 - 10.2021
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Manager
Brusters Ice Cream
05.2020 - 10.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
Education
MBA -
University of Texas At Austin
Austin, TX06.2029
High School Diploma -
Vandegrift High School
Austin, TX06.2023
Skills
- Inventory Tracking and Management
- POS Systems
- Till Counting
- Account Invoicing
- Social Perception
- Excellent People Skills
Timeline
Manager
Walgreens
10.2021 - Current
Crew Team Member
Chipotle
03.2021 - 10.2021
Manager
Brusters Ice Cream
05.2020 - 10.2020
MBA -
University of Texas At Austin
High School Diploma -
Vandegrift High School
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