Hamsa (Leyla) Ali
Seattle,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, exceptional adaptability and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Patient Concierge
Northwest Eye Surgeons
Seattle, WA
02.2024 - Current
- Provide excellent customer service in all interactions with patients and visitors
- Assist in the completion of various documents and patient paperwork, and effectively manage dynamic or escalated patient encounters.
- Schedule all provider appointments. Ensure pre-certifications/ prior authorizations are received and interpreters are obtained when necessary.
- Collect and make changes for payments received, a complete receipt for the patient and follow the appropriate paperwork to complete the transaction.
- Prepares and maintains for completion and accuracy electronic medical charts/records, forms, registration materials, and other related documents according to the company policies and procedures.
- Assures compliance with all HIPAA regulations concerning the use, retrieval, storage, and sharing of medical records.
- Track, and order supplies as required.
- Maintain flexibility, and perform other duties as required.
- Flexibility and effectively work in a team environment.
- Excellent verbal and written communication and interpersonal skills - for exemplary customer service.
Quality Assurance Analyst
Boyd Corp.
Seattle, WA
11.2022 - 10.2023
- Interpreted blueprints, diagrams, and other specifications as necessary.
- Prepared quality reports as requested.
- Coordinated inspection requirements to satisfy urgent, intermediate and long-term requirements.
- Compiled, analyze, and report statistical indicators of process performance.
- Assisted with receiving inspection, supplier corrective actions, implementation of product corrective and preventive actions as needed.
- Follow documented procedures and work instructions.
Manger Trainee
Hertz
Seattle, WA
06.2021 - 10.2022
- Evaluated accounts to determine accuracy and resolved issues to maintain customer satisfaction.
- Collaborated with other managers to plan and direct organizational tasks.
- Maintained current understanding of company offerings to better serve customers and team members.
- Processed customer sales transactions, adjustments, and refunds.
- Met with customers to discuss options for selection of products and services.
- Assisted with opening and closing of retail branch office.
IT Support/Operations Coordinator
Seattle Children’s Hospital
Seattle, WA
03.2020 - 09.2020
- Responded to user requests for service by troubleshooting problems and helping to develop solutions.
- Contributed to technical documentation, participating in policy, procedure and standards development.
- Coordinated and assembled materials used to produce proposals and presentations and conducted research to support team initiatives.
- Developed knowledge of databases and applications to provide subject matter expertise.
- Liaised with technical team to diagnose and resolve customer inquiries.
- Provided excellent customer service by responding to phone, email and online requests, questions and complaints.
- Developed and provided user training for basic hardware and software use.
Education
Associate of Science - Information Technology
Eastern Gateway Community College
Steubenville, OHSome College (No Degree) - Information Technology
Year Up
Seattle, WA02.2019
High School Diploma -
Nathan Hale High School
Seattle, WA06.2017
Skills
- Help desk assistance
- Inventory management
- Team-oriented
- Adaptable
- MS Office proficient
- Employee supervision and motivation
- Scheduling
- Customer Service
Timeline
Patient Concierge
Northwest Eye Surgeons
02.2024 - Current
Quality Assurance Analyst
Boyd Corp.
11.2022 - 10.2023
Manger Trainee
Hertz
06.2021 - 10.2022
IT Support/Operations Coordinator
Seattle Children’s Hospital
03.2020 - 09.2020
Associate of Science - Information Technology
Eastern Gateway Community College
Some College (No Degree) - Information Technology
Year Up
High School Diploma -
Nathan Hale High School
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