Mileena Rosales

Coordinated patient appointments in dental office, ensuring efficient scheduling and streamlined front-desk operations. Utilized DentaQuest and Microsoft Teams as part of daily office operations. Responded to patient inquiries, updated records, and verified dental insurance information to facilitate smooth patient experiences. Organized administrative records to support efficient office operations and deliver professional customer service.

• Greeted patients at Jefferson Dental Clinic and guided front desk check-in
• Scheduled appointments and updated patient records in clinic systems
• Verified insurance information and collected patient paperwork

Delivered direct patient care and maintained accurate electronic documentation using WellSky software to support patient health. Documented activities of daily living (ADLs), patient intake and output (I&O), and relevant care information to ensure comprehensive patient records. Completed documentation accurately and promptly while upholding patient confidentiality and adhering to facility procedures.