Dependable customer service professional with experience in fast paced environments, leadership, and safety management. Strong communication, teamwork, and problem solving skills focused on providing excellent customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lifeguard
Cooksey's Lifeguard
11.2025 - 04.2026
Conducted routine equipment checks to maintain operational readiness of lifesaving gear.
Assisted in maintaining cleanliness and organization of pool facilities and surrounding areas.
Lifeguard/Swim Instructor
City of Cerritos
04.2025 - 05.2025
Monitored pool activities to ensure patron safety and compliance with facility rules.
Educated patrons on water safety practices and facility regulations.
Secretary
Dr. Pham Optometry
09.2023 - 03.2025
Managed patient scheduling and appointment confirmations to optimize office workflow.
Coordinated communication between patients and optometrists, ensuring clarity and timeliness.
Shift Lead Cashier
Church's Texas Chicken
09.2022 - 01.2025
Supervised daily operations, ensuring compliance with company policies and procedures.
Trained and mentored new staff on customer service best practices and cash handling procedures.
Enhanced customer satisfaction through effective conflict resolution and service recovery strategies.
Education
Associate of Science - Health Sciences
Cerritos College
Norwalk, CA
05-2027
High School Diploma -
Cerritos High School
Cerritos
05-2025
Skills
Customer service
Cash handling
Conflict resolution
Fast-paced work environments
Certification
Lifeguarding with CPR/AED for Professional Rescuers and First Aid