Hamze Khamis
Austin,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Apple Specialist
Apple
10.2021 - Current
- Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products.
- Boosted sales performance through the effective demonstration of product features and benefits.
- Resolved technical issues for customers, resulting in increased brand loyalty and repeat business.
- Collaborated with team members to consistently achieve sales targets and exceed customer expectations.
- Increased overall store efficiency by implementing new processes for streamlining workflow among team members.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Electronics Sales Associate
Walmart
11.2019 - 01.2021
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
- Collaborated with team members to achieve collective sales goals, fostering a positive work environment through effective communication and teamwork.
Education
High School Diploma -
Del Valle High School
Del Valle, TX06.2021
Skills
- Device Configuration
- Product Demonstration
- Client Relationship Building
- Time Management
- Expert Troubleshooting
- Technical Proficiency
- Problem Solving
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Apple Specialist
Apple
10.2021 - Current
Electronics Sales Associate
Walmart
11.2019 - 01.2021
High School Diploma -
Del Valle High School
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