Briannah Williams
Rochester,NY
Summary
Accomplished Field Technician with extensive experience at Barrister Global Technology, Field Nation, and Work Market. Demonstrated expertise in both B2C electronic repairs and B2B technology consulting, completing 226 service calls independently. Holds 87 certificates, showcasing a commitment to professional development and excellence. Notable for rapid acceptance as an Apple Consultant post-Brilliant Repairs launch, with advanced training in Apple iOS engineering and project management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Apple Consultant
Shift 2
01.2023 - 01.2024
- Processing apple equipment
- Auditing apple equipment
- Processed laptops/computers/electronics for re-sale and proper ITAD procedure (repairs, software, hardware components) for Dell/HP/Lenovo
Technology Consultant
Brilliant Repairs
Rochester, NY
01.2022 - 01.2024
- Company Overview: Brilliant Repairs serves as a local resource for service, support, and solutions to help you retake control of your technology, so it can work for your life
- Www.brilliantrepairs.com
- Brilliant Repairs serves as a local resource for service, support, and solutions to help you retake control of your technology, so it can work for your life
- Www.brilliantrepairs.com
Shared Services Installer (Level 1 & 2)
2020 Companies
01.2022 - 01.2024
- Traveled within US for Projects (LEAD)
- Merchandiser (Level 1 & 2) Intel/Best Buy/Major branding projects
Field Technician
Independent Contractor
01.2020 - 01.2023
- Field Nation
- Work Market
- Tech Service Today
- Barrister Global
- Brinks Security
Education
Robotics Instructor Cert -
Monroe Community College
01.2023
Visual Communications -
Monroe Community College
01.2013
Regents Diploma -
Churchville-Chili High School
01.2010
TV/Radio Broadcasting -
Wemoco Career and Technical Center
01.2009
Skills
- Data recovery
- Mobile device management
- Apple product expertise
- Operating system expertise
- Security protocols
- Software installation
- Hardware repair
- Diagnostic skills
- Wireless networking
- Product demonstration
- Expert troubleshooting
- Device configuration
- Hardware installation
- Technical training
- Software debugging
- Component-level repair
- Mobile device repair
- Audio and video systems
- Advanced troubleshooting
- Operations management
- Entrepreneurial personality
- Process improvement
Certification
- HP CE TS 101/102
- Dell Client Advanced 2022
- Dell Client Foundations 2023
- Anti Phishing Essentials - Chubb Security
- Lenovo Privacy Basics 2020
Affiliations
- 2024 Emerging Technology Women of the Year Nominee
- Alignable Local Business Person of 2024
- 2023 Emerging Technology Woman of the Year Finalist
- Monroe County (MWBE) Certification
- Community Votes: Phone and Tablet Repair 2023/2024
- Community Votes: Computer Repair and Service 2023/2024
Accomplishments
Young Entrepreneurs Academy (YEA!)
Girls Rock! Rochester
PROSPERROCHESTER: Teaching Professional
SUNY Brockport: Professional Speaker
CoPivot: WIT Roundtable Speaker
RocGrowth: Public speaker
ROCEDC - Supported Community Launch
Buffalo Startup Week- Vendor
References
References available upon request.
Timeline
Apple Consultant
Shift 2
01.2023 - 01.2024
Technology Consultant
Brilliant Repairs
01.2022 - 01.2024
Shared Services Installer (Level 1 & 2)
2020 Companies
01.2022 - 01.2024
Field Technician
Independent Contractor
01.2020 - 01.2023
Robotics Instructor Cert -
Monroe Community College
Visual Communications -
Monroe Community College
Regents Diploma -
Churchville-Chili High School
TV/Radio Broadcasting -
Wemoco Career and Technical Center
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