Han McGuiness
Madison,AL
Summary
Passionate Medical Assistant brings experience in balancing problematic administrative and clinical duties to achieve patient satisfaction. Thorough understanding of medical registration process and procedures to patient processing.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Huntsville Hospital Neurological Associates
11.2022 - Current
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
Certified Clinical Medical Assistant
American Family Care
03.2022 - 11.2022
- Documented vital signs and health history for patients in clinic.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Assisted successfully physicians by triaging and taking care of at least 50 patients per shift.
Customer Service Associate
Army Air Force Exchange Service, AAFES
12.2018 - 03.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase ordes and pricing needs.
- Informed customers about special promotions and provided detailed information for various products.
Customer Service Cashier
Bass Pro Shops
07.2017 - 05.2018
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Completed file maintenance log for price discrepancies.
- Set up new sales displays each week.
- Used POS system to enter orders, process payment and issue receipts.
Education
Associate of Science - Nursing Program
Calhoun Community College
Huntsville, AL05-2026
Certified Clinical Medical Assistant
Calhoun Community College
Huntsville, AL01.2022
Bachelor of Arts - Business Administration
Marketing University
Vietnam09.2006
Skills
- Bilingual in English & Vietnamese
- Medical Histories and Vital Statistics
- Operating EKG Equipment
- Phlebotomy Functions
- Patient Preparation and Assistance
- Calm and professional under pressure
- Administrative skills
- Multitasking and prioritization
Certification
Certified Clinical Medical Assistant
Certified in BLS
Bachelor's Degree in Marketing
Timeline
Certified Clinical Medical Assistant
Huntsville Hospital Neurological Associates
11.2022 - Current
Certified Clinical Medical Assistant
American Family Care
03.2022 - 11.2022
Customer Service Associate
Army Air Force Exchange Service, AAFES
12.2018 - 03.2022
Customer Service Cashier
Bass Pro Shops
07.2017 - 05.2018
Associate of Science - Nursing Program
Calhoun Community College
Certified Clinical Medical Assistant
Calhoun Community College
Bachelor of Arts - Business Administration
Marketing University
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