Summary
Overview
Work History
Education
Skills
Timeline
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Steve Tien

Gretna,LA

Summary

Dynamic and results-oriented sales professional with extensive experience in supervisory and sales lead roles. Adept at driving revenue growth and building high-performing teams through strategic leadership and innovative sales strategies. Proven track record of exceeding sales targets, fostering client relationships, and optimizing operational efficiencies. Equipped with strong analytical skills, a deep understanding of market dynamics, and a passion for delivering exceptional customer experiences. Seeking to leverage a robust background in sales management and team leadership to excel as a Territory Sales Manager and contribute to the continued success of your organization.

Overview

19
19
years of professional experience

Work History

Sales Team Lead

Banner Chevrolet
New Orleans, LA
06.2018 - Current
  • Lead a team of 5-7 sales representatives, consistently achieving and exceeding monthly and quarterly sales targets by 125% year over year, demonstrating strong leadership and motivational skills.
  • Provide ongoing support and address customer concerns through proactive follow-up communication, fostering long-term client relationships and ensuring high levels of customer satisfaction.
  • Foster a collaborative and supportive team culture centered on accountability, integrity, and exceeding customer expectations, ensuring high team performance and a positive work environment.
  • Fleet Account Manager 8/2013 To Current
  • Implement up-selling strategies that increase profit margins by 3%-4%, showcasing a strong ability to enhance revenue and drive business growth.
  • Manage a diverse account portfolio with daily outbound calls, identifying and addressing key customer needs through tailored service solutions.
  • Conduct effective on-site and off-site product demonstrations to highlight features, answer customer questions, and address concerns, reinforcing product value and driving sales.

Supervisor

Best Buy
Harahan, LA
01.2010 - 01.2013
  • Worked with fellow sales team members to achieve group targets.
  • Increased business sales margins through in-depth product knowledge, and Upsold additional items based on customer interests and needs.
  • Conducted impactful product demonstrations to highlight key features and address objections, skillfully redirecting concerns to emphasize positive aspects and enhance customer satisfaction.

Supervisor

Central Parking System
New Orleans, LA
01.2006 - 01.2008
  • Created successful work schedules for each team member to meet deadlines and ensure fully staffed shifts.
  • Interviewed, hired, and trained new employees to build a skilled team capable of achieving production and sales objectives, aligning team capabilities with company goals and market demands.
  • Utilized problem-solving skills to enhance team efficiency and optimize workflows, driving high performance and consistently achieving sales targets.

Education

A.S - Electrical Electronic Engineering Technology

Delgado Community College
New Orleans
05.2012

Skills

  • Sales Strategy Development
  • Customer Relationship Management
  • Market Analysis
  • Team Leadership
  • Negotiation & Persuasion
  • Performance Monitoring & Reporting
  • Communication Skills
  • Adaptability & Problem-Solving
  • Bilingual in English & Vietnamese
  • Revenue Generation

Timeline

Sales Team Lead

Banner Chevrolet
06.2018 - Current

Supervisor

Best Buy
01.2010 - 01.2013

Supervisor

Central Parking System
01.2006 - 01.2008

A.S - Electrical Electronic Engineering Technology

Delgado Community College

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Steve Tien