Motivated and adaptable professional with a strong background in communication, technology, CRM, and problem-solving. Proven ability to learn quickly, work effectively with diverse teams, and adapt to new systems and responsibilities.
Work History
Sales Team Lead
6 Months
Express Clothing | 04.2026 - Current
Led daily sales meetings to motivate team members and align on sales targets.
Trained new staff on product knowledge and customer service practices.
Assisted in developing promotional strategies to enhance store visibility and drive traffic.
Monitored inventory levels to ensure stock availability for customer needs.
Led and coordinated a team of 20–30 associates in a fast-paced environment, ensuring clear communication, collaboration, and consistent performance.
Sales Associate
1 Year 7 Months
Express Clothing | 09.2024 - 04.2026
Assisted customers with product selection and provided exceptional service to enhance shopping experience.
Increased sales revenue by building strong customer relationships and recommending appropriate products based on their needs.
Processed transactions accurately using point-of-sale systems, maintaining cash register integrity.
Beauty Advisor
2 Months
Sephora | 11.2025 - 01.2026
Provided personalized beauty consultations to enhance customer experience and satisfaction.
Maintained in-depth knowledge of skincare and makeup products, ensuring accurate recommendations.
Collaborated with team members to achieve sales goals through effective product promotion.
Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Food Service Crew Trainer
2 Years
McDonald's | 08.2023 - 08.2025
Trained new crew members on operational procedures and customer service standards.
Developed training materials to enhance learning effectiveness for new hires.
Facilitated team-building activities to improve morale and collaboration among staff.
Monitored employee performance, providing constructive feedback to promote improvement.
Education
Associate of Arts - General Studies
Wharton County Junior College | Wharton, TX | 05.2024
Dean's List 2022-2024
3.66 GPA
Ranked in Top 10% of class
Phi theta kappa Member
Early college and career program member
Bachelor of Science - Political Science
University of Houston | Houston | 12.2026
Bangladesh students association Vice president
Dean's List Spring and fall 2025
Skills
CRM proficiency
Sales strategy development
Business development
Team management
Adaptability
Administrative support
Computer proficiency
Small business founder
Accomplishments
Top performing sales lead of the quarter, achieving 85% success rate while leading daily business operations and managing a team
Certification
CSP - Certified Sales Professional
Languages
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Spanish
Limited Working
Interests
Social media content creation
Event photography and digital photography
Bridal and community henna artist
Designing and creating visuals for the marketing team