Han Le
Round Rock,TX
Summary
Dedicated childcare provider with extensive experience in nurturing and developing children through engaging educational activities. Proven ability to support family needs while ensuring safety and promoting positive behavior in dynamic environments. Expertise in collaborating with parents to create tailored care plans, consistently delivering reliable and compassionate support. Proficient in meal preparation, providing homework assistance, and maintaining a clean, organized space conducive to learning and growth.
Overview
11
11
years of professional experience
Work History
Owner
Fine Dry Cleaners
Pflugerville, TX
12.2023 - Current
- Analyzed market trends and implemented strategic marketing plans to enhance overall brand presence.
- Managed daily operations, ensuring efficient workflow and resource allocation across all departments.
- Trained and mentored staff to improve service quality and operational efficiency.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Private Nanny
Care.com HomePay
Austin, TX
05.2019 - 10.2023
- Facilitated engaging daily routines aimed at enhancing children's cognitive and social development.
- Established and maintained open lines of communication with parents to support children's developmental needs and academic program
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
- Proven ability to learn quickly and adapt to new situations.
Hilton
Waitress / Trainer
Austin, TX
02.2017 - 03.2019
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Led and directed team members on effective methods, operations and procedures.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Achieved Hotel of the year (Best in sales Loyalty program)
- Lead training with new employees while also demonstrating the best methods for servicing clients and guests in the standards of the hotel
Super Care Cleaner
Manager
Austin, TX
08.2016 - 01.2017
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges .
- Promptly responded to inquiries and requests from prospective customers.
- Strategized long-term business needs and drove customer feedback for process improvements.
- Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
- Scheduled staff effectively to meet customer service needs.
- Reached out to existing and prospective customers by phone or email, consistently surpassing quarterly sales targets.
Austin American Statemen
Sales Representative
Austin, TX
08.2015 - 07.2016
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Tracked weekly sales to write detailed reports for senior leadership and streamline operation productions.
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Trained and developed new sales team associates in product knowledge, selling techniques and company procedures.
- Applied excellent communication skills and ability to establish rapport to close sales and meet targets.
Education
High School Diploma -
James Bowie High School
Austin, TX2015
Associate of Science - Pre-Med
Austin Community College
Austin, Texas, TX06-2028
Skills
- Customer service focus
- High energy
- Upselling
- Communications
- Sales training
- Flexible schedule
- Strategic sales knowledge
- Meal preparation
- Activity planning
- First aid Certified
- Child development
- Bilingual in Vietnamse
- Meal coordination
Education
I don't have a degree
Languages
Vietnamese
Native or Bilingual
Timeline
Owner
Fine Dry Cleaners
12.2023 - Current
Private Nanny
Care.com HomePay
05.2019 - 10.2023
Hilton
Waitress / Trainer
02.2017 - 03.2019
Super Care Cleaner
Manager
08.2016 - 01.2017
Austin American Statemen
Sales Representative
08.2015 - 07.2016
High School Diploma -
James Bowie High School
Associate of Science - Pre-Med
Austin Community College