Brittany Nutter
Amarillo,TX
Summary
I bring twenty years of experience in customer service, starting with phone support in a busy call center and expanding into remote customer service since May 2017. I later advanced to a leadership role as a shift manager at McDonald’s, where I oversaw operations and handled customer complaints with professionalism and efficiency. These roles sharpened my communication, multitasking, and problem-resolution skills. Today, I am the proud owner of a successful laundromat that’s become a trusted part of the local community. My career reflects a strong work ethic, proven leadership, and a deep commitment to excellent service—whether in person, over the phone, or online.
Overview
18
18
years of professional experience
Work History
Owner
Quick Wash Laundry Mat
07.2024 - Current
- Open and Close the Facility (if not 24/7): -Ensure everything is clean, safe, and operational. -Check for maintenance issues (e.g., broken machines, plumbing leaks). -Assist customers with machine use. -Handle complaints or issues. -Provide change or reload card balances (if applicable). -Wipe down machines and surfaces. -Sweep/mop floors, clean lint traps, empty trash bins. -Ensure soap dispensers, vending machines, and restrooms are stocked and clean.
Customer Service Representative
VCI Global Solutions
09.2019 - 11.2025
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Managed timely and effective replacement of damaged or missing products.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Remote CSR
TEKSystems
05.2017 - 02.2025
- Act as the first point of contact for contractors, consultants, and clients. -Respond promptly to questions related to assignments, timesheets, payroll, benefits, and onboarding. -Investigate and resolve service-related issues professionally and efficiently. -Escalate complex problems to appropriate departments or team leads when necessary. -Accurately input and maintain candidate or client information in internal systems. -Ensure documentation is complete, timely, and compliant with company standards. -Provide clear, courteous, and professional communication via phone, email, or chat. -Follow up on unresolved issues and confirm resolution with the customer. -Focus on delivering a positive experience to contractors and clients.
Shift Manager
Mcdonalds
08.2019 - 10.2024
- As a Shift Leader, I was responsible for overseeing daily operations during assigned shifts to ensure smooth and efficient service. My duties included supervising crew members, managing shift schedules, and maintaining high standards of food safety and cleanliness. I was the primary point of contact for customer complaints and worked to resolve issues promptly and professionally. I also assisted with training new employees and implementing company policies to ensure consistent service quality.
Crew Member
KFC
03.2017 - 07.2018
- As a Crew Member at KFC, I worked as part of a team to deliver fast, friendly, and accurate service to customers. My responsibilities included taking orders, preparing food according to company standards, maintaining cleanliness in the dining and kitchen areas, and ensuring a positive customer experience. I operated kitchen equipment safely, followed food safety procedures, and assisted with restocking supplies. I also supported team members during busy shifts and contributed to a smooth, efficient workflow.
Crew Member
MCDONALD'S
05.2015 - 12.2017
- I provided fast, friendly, and accurate service in a high-paced environment. My responsibilities included taking customer orders, preparing food and beverages to quality standards, maintaining cleanliness throughout the restaurant, and ensuring customer satisfaction. I operated kitchen and front-counter equipment, handled cash and card transactions, and followed all food safety and hygiene procedures. I worked collaboratively with team members to meet service goals and deliver a positive dining experience.
Dietary Aide
Matador Rehab & Rehabilitation &Nursing Home
01.2011 - 10.2014
- As a Dietary Aide in a nursing home, I assisted in preparing and serving meals according to residents’ dietary needs and medical requirements. I ensured meals were delivered on time and in accordance with portion control, texture modifications, and nutritional guidelines. My responsibilities included setting up and cleaning dining areas, washing dishes, maintaining kitchen sanitation, and following strict food safety protocols. I communicated with nursing staff to accommodate special diets and worked closely with residents to support positive mealtime experience.
WAITRESS
SIS'S
05.2008 - 01.2011
- I provided friendly and efficient table service to ensure a welcoming dining experience for guests. My responsibilities included greeting and seating customers, taking food and beverage orders, serving meals promptly, and handling payments accurately. I maintained a clean and organized dining area, responded to customer questions and concerns, and worked closely with kitchen staff to ensure order accuracy and timely service. I consistently delivered excellent customer service in a fast-paced environment.
Education
Bachelor of Science - Psychology Addiction Counselor
Certificate - Psychiatric Nurse Assistant
07.2017
Diploma - undefined
05.2009
Skills
Cash handling
Decision making
Customer service focus
Small Business Management
Organized
Detail-oriented
Reliable and dependable
Strong work ethic
Adaptable and quick learner
Self-motivated
Employee training
Workplace safety
Opening and closing procedures
Handling customer complaints
Training and mentoring
Delegating work
Staff training and onboarding
Inventory control
Documentation and reporting
Sales strategies
Hiring and recruiting
Operations management
Compliance understanding
Budgeting knowledge
Problem solving
Customer service
Computer skills
Staff supervision
Work planning and prioritization
Quality control
Work area inspection
Equipment maintenance
Cost reduction
Remote communication (phone, chat, email, video)
Virtual customer support tools (CRM, helpdesk software)
Remote problem resolution
Active listening and empathy
Clear written communication
Remote team collaboration
Time management and self-motivation
Multitasking across channels
Data entry and documentation
Troubleshooting technical issues remotely
Escalation handling
Knowledge base management
Remote performance monitoring
Customer retention strategies
Up selling and cross-selling remotely
Remote conflict resolution
Accomplishments
- McDonald's: Top Shift manager, Outstanding Organization & Cleanliness Award.
- TEK Systems: Outstanding Customer Experience Award and Top Customer Satisfaction Award
- VXI Global Solutions: Top Call Resolution Award - Twice.
Timeline
Owner - Quick Wash Laundry Mat
07.2024 - Current
Customer Service Representative - VCI Global Solutions
09.2019 - 11.2025
Shift Manager - Mcdonalds
08.2019 - 10.2024
Remote CSR - TEKSystems
05.2017 - 02.2025
Crew Member - KFC
03.2017 - 07.2018
Crew Member - MCDONALD'S
05.2015 - 12.2017
Dietary Aide - Matador Rehab & Rehabilitation &Nursing Home
01.2011 - 10.2014
WAITRESS - SIS'S
05.2008 - 01.2011
Vernon College - Certificate, Psychiatric Nurse Assistant
Motley County I.S.D - Diploma,
SNHU College - Bachelor of Science, Psychology Addiction Counselor