Jocelyn Laney
West New York,NJ
Summary
Highly-motivated and experienced manager with desire to take on new challenges. Self-motivated leader with a proven track record of optimizing and improving team performance. Highly skilled at coordinating resources, and resolving customer service issues. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
3
3
Certification
Work History
Owner
Simply Important
Egg Harbor Township, NJ
09.2023 - Current
- Assist customers with curbside bin placement and retrieval
- Provide exceptional customer service in a fast-paced environment
- Ensure bins are organized and placed according to company standards
- Must be able to lift heavy bins and work outdoors in various weather conditions
- Flexible schedule required to accommodate peak business hours.
- Managed staff recruitment, hiring, training, and development.
- Oversaw daily operations of small business including customer service and financial management.
- Identified new technologies that could be used to improve efficiency and productivity.
- Monitored customer feedback and implemented changes based on their suggestions.
- Participated in local community activities to promote the brand's visibility and reputation.
Assistant Manager/ Lead Sales Key Holder
Marshall Retail Group/ In Motion (Borgata Casino)
Atlantic City, NJ
05.2022 - 08.2023
- Successfully resolved escalated customer service issues or concerns
- Ensured store cleanliness was maintained at all times
- Assisted management with various operational tasks
- Conducted regular inventory checks for accurate labeling
- Demonstrated leadership skills in a fast-paced retail environment
- Exceeded sales goals and targets consistently.
Retail Merchandiser
SPAR INC
Egg Harbor Township, New Jersey
01.2022 - 06.2023
- Created visual presentations that effectively promoted products.
- Assisted customers in selecting appropriate merchandise for their needs.
- Conducted regular store visits to ensure compliance with merchandising standards.
- Collaborated with store management to ensure effective implementation of promotional activities.
- Conducted regular audits of store inventories and restocked shelves as needed.
Medical Assistant
Foot & Ankle Center, LLC
Egg Harbor Township, NJ
06.2016 - 01.2022
- Assist physicians with patient care
- Perform clinical tasks such as taking vital signs and assisting with procedures
- Maintain patient records accurately and confidentially
- Educate patients on treatment plans and medications
- Sterilize medical equipment and keep exam rooms clean
- Adhere to all HIPAA regulations and privacy practices
- Continuously strive for professional development and growth.
Lead Event Specialist/ Assistant Supervisor
Crossmark
Pleasantville, NJ
04.2010 - 08.2018
- Organize and coordinate event logistics
- Manage team of event staff
- Assist with event set-up and tear-down
- Supervise event operations
- Train and onboard new event staff
- Ensure event success and customer satisfaction.
Data Entry Specialist
Ikon
Malvern, PA
06.2007 - 03.2010
- Accurately inputting data into company databases
- Maintaining data integrity and quality control
- Performing data verification and validation procedures
- Meeting strict deadlines for data entry tasks
- Handling large volumes of data with efficiency.
Computer Programmer
The Movie Exchange
Oaks, PA
04.2000 - 03.2007
- Develop and maintain software applications
- Write code using programming languages such as Java, C++, and Python
- Collaborate with team members to design and implement new features
- Troubleshoot and debug issues in existing codebase
- Document code and processes for future reference.
Manager
Dave's Cleaning Service
Turnersville, NJ
02.1990 - 02.2009
- Family business. Began working in 1986 and promoted to Manager in 1990.
- Helped team meet targets by optimizing stock levels and coordinating necessary resources
- Improved team performance by offering direction and hands-on support
- Verified employee performance, checked each job, and retrained or disciplined as needed
- Monitored employee work to assess performance and identify knowledge gaps
- Ran shifts effectively to promote quality products and guest service.
Education
Certificate - Medical Assistant
Star Career Academy
Egg Harbor Township, NJ05.2016
Certificate - Computer Programming/Analysis
Computer Learning Center
Plymouth Meeting, PA01.2000
Incomplete Associates - General Studies Early Childhood Education
Johnson C. Smith University
Charlotte, NC05.1998
High School - General Studies
Washington Township High School
Turnersville, NJ06.1996
Skills
- Decision Making
- Food Handling
- Preparation
- Inventory Control
- Baseline Schedules Creation
- Time Management
- Cash Handling
- Credit Card Cash Transactions
- Multitasking
- Medical History
- Cash Management
- Conflict Resolution
- Office Procedures
- Troubleshooting
- Stocking Inventory
- Train New Employees
- KPI Key Performance Indicator
- Persuasive Speaking
- Active Listening
- Safe Food Handling
- Food Handling Methods
- Shipping and Receiving
- OSHA Compliance
- Customer Service
- Attention to Detail
- Team Training
- Multitasking and Organization
- Mechanical Knowledge
- System diagnostics
- Extensive Organizational Skills
- Works Well Under Pressure
- Schematic reading
- Written/Verbal Communication
- Medical terminology proficiency
Certification
- Serv Safe Food Manager Certification, 05/01/10
- First Aid/CPR
- Certified Medical Assistant, 06/01/16
Traits
- Flexible
- Dependable
- Organized
- Problem-solver
- Hardworking
Timeline
Owner
Simply Important
09.2023 - Current
Assistant Manager/ Lead Sales Key Holder
Marshall Retail Group/ In Motion (Borgata Casino)
05.2022 - 08.2023
Retail Merchandiser
SPAR INC
01.2022 - 06.2023
Medical Assistant
Foot & Ankle Center, LLC
06.2016 - 01.2022
Lead Event Specialist/ Assistant Supervisor
Crossmark
04.2010 - 08.2018
Data Entry Specialist
Ikon
06.2007 - 03.2010
Computer Programmer
The Movie Exchange
04.2000 - 03.2007
Manager
Dave's Cleaning Service
02.1990 - 02.2009
Certificate - Medical Assistant
Star Career Academy
Certificate - Computer Programming/Analysis
Computer Learning Center
Incomplete Associates - General Studies Early Childhood Education
Johnson C. Smith University
High School - General Studies
Washington Township High School