Microsoft word
Michelle/Shelly Ragsdale
Senior Sales Associate/phlebotomist Certified, I Am The Owner Of Shelly's Housekeeping And Landscaping Services
West Frankfort,IL
Summary
Experienced sales associate and cashier with a strong track record spanning 25 years in various retail environments. Skilled in store management and customer engagement, with additional experience in healthcare settings. Actively pursuing a bachelor's degree in psychology, showcasing dedication to continuous learning and career advancement. Eager to leverage extensive experience and interpersonal skills in a new role.
Overview
13
13
years of professional experience
1
1
Certification
1
1
Language
Work History
Owner
Shelly's Housekeeping and Landscaping Services
06.2019 - Current
- Directed daily business operations
- Nurtured and maintained strong relationships with clients, fostering repeat business and referrals.
- Oversaw daily operations, ensuring precise and effective task completion by team members.
- Negotiated contracts with suppliers to optimize pricing and terms, reducing overall business expenses.
- Established business in 2019, maintaining sustainable operations from inception. Developed strong relationships with regular clients while attracting new customers. Implemented discount programs to incentivize engagement from new clientele.
- Oversaw financial operations for business, encompassing budgeting, financial reporting, and tax preparation.
- Interacted with customers to assess needs and propose effective solutions.
- Mentored and motivated employees to perform daily business functions.
- Elevated customer satisfaction by optimizing business processes and providing outstanding service.
- Evaluated industry competition consistently to maintain competitive edge in marketplace.
- Mentored staff members on effective customer service and sales techniques, resulting in elevated performance levels.
- Expertly navigated adverse economic conditions through strategic decision-making that ensured business financial stability.
- Attracted, trained, and directed high-performing team of employees dedicated to meeting company goals.
- Evaluated market conditions to determine optimal product pricing and leverage emerging trends.
- Enhanced operational efficiency and productivity through effective budget, account, and cost management.
- Fostered positive workplace culture elevating employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to elevate brand awareness and attract new customers.
- Streamlined operations to boost efficiency, enabling expanded focus on strategic planning and decision-making.
- Streamlined essential processes to enhance business operations.
Sales Associate
Dollar General Store
03.2022 - 11.2022
- Established strong connections with customers to promote loyalty and repeat transactions.
- Resolved customer issues by delivering appropriate products and services.
- Attained monthly sales goals consistently by applying impactful sales techniques and demonstrating extensive product knowledge
- Access the locked
- Facilitated transactions using credit card debit and EBT machines. Oversaw lottery operations, maintaining adherence to compliance requirements.
- Managed inventory control systems to maintain optimal stock levels. Implemented recovery strategies to enhance stock integrity. Closed stock mop procedures to streamline inventory processes.
- Analyzed customer requirements and applied suggestive selling strategies to boost sales.
- Cultivated welcoming atmosphere for existing, new, and potential customers through positive interactions.
- Fostered customer engagement initiatives to strengthen rapport and loyalty.
- Addressed customer concerns related to sizing, accessories, and merchandise maintenance.
- Enhanced customer satisfaction levels through outstanding service, addressing concerns swiftly, and creating an inviting store atmosphere.
- Managed inventory rotation and restocked shelves to ensure optimal product accessibility and store aesthetics.
- Elevated sales revenue by cultivating robust customer rapport and recommending suitable products aligned with preferences.
- Established meaningful connections with customers to foster enduring relationships
- Established new client connections by actively interacting with potential customers and showcasing advantages of product offerings.
- Guided customers to product locations and confirmed store system for inventory at alternative locations.
- Arranged merchandise for sales floor by implementing effective pricing and tagging practices
- Joined forces with team members to elevate store performance, sharing effective practices, and delivering necessary support.
- Structured racks and shelves to optimize store aesthetic, captivate customers, and showcase selected merchandise.
- Guided clients on available promotional offerings and products utilizing effective selling strategies.
- Shortened wait times for customers in busy periods, sustaining elevated customer satisfaction.
- Contributed to team meetings and training sessions regularly for ongoing professional growth within retail sector.
- Executed cash transactions effectively while following established company cash handling protocols, maintaining accuracy in every financial exchange.
- Facilitated processing of returns, exchanges, and refunds per store policy.
- Demonstrated professionalism by managing challenges in fast-paced, high-pressure environments.
- Boosted team productivity by promoting an encouraging work atmosphere and offering assistance to colleagues when required.
- Elevated visual merchandising initiatives by designing attractive displays that highlighted products and motivated customer purchases.
- Facilitated personalized shopping experiences for repeat customers through memory of preferences and provision of tailored suggestions.
- Navigated conflict resolution with dissatisfied customers adeptly, boosting customer retention rates.
- Coordinated training sessions for new staff members covering company policies, product knowledge, and sales techniques for effective onboarding process.
- Sustained detailed inventory documentation to secure adequate stock availability, averting out-of-stock instances affecting customer satisfaction.
- Coordinated in-store promotions and events aimed at boosting foot traffic and creating further sales opportunities.
- Meticulously handled POS transactions, delivering accurate returns of cash, payment cards, and receipts to each customer.
Sales Associate
Dollar Tree
01.2017 - 12.2017
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Laid off wasn't enough hours for the store and the employees
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Cashier Team Lead
Shell Gas Station
02.2013 - 11.2014
- Partnered with customers and team members to tackle challenges.
- Executed transaction processing for cash and card payments, integrating returns.
- Developed, assisted, and influenced new cashiers with supportive strategies to maximize performance and team collaboration.
- Managed store opening, closing, and shift-change processes, guaranteeing precision in shift-change records.
- Nurtured positive workplace dynamics through proactive conflict resolution among team members
- Conducted swift and meticulous counts of drawers at start and conclusion of each shift.
- Coached junior cashiers with detailed training and continual guidance, improving team effectiveness.
- Fortified customer loyalty and retention
- Facilitated customer support through inquiry resolution and request processing.
- Verified cash drawer balances after each shift, confirming precision in financial records.
- Oversaw cash register activities, guaranteeing accurate financial records and reducing inconsistencies in daily summaries.
- Enhanced operational efficiency during busy times by stepping into cashier role when necessary.
- Mentored team members regarding cash register functionality and best practices for cash management.
- Optimized participation by coordinating logistics for open and closed meetings. Informed strategic decisions through synthesis of insights from discussions. Encouraged active engagement in sessions, enhancing participant interaction. Maintained accurate records by reviewing meeting documentation thoroughly.
- Executed remediation strategies,
- Maintained precise stock records via effective inventory management techniques. Analyzed turnover rates, reducing excess inventory through strategic purchasing adjustments. Conducted regular stock audits to detect discrepancies and mitigate potential losses. Utilized technology to improve workflow efficiency in inventory tracking processes.
- Oversaw cigarette count and lottery management systems for accurate tracking. Improved turnover rates through efficient beer product inventory management. Ensured timely delivery to retailers by coordinating liquor distribution processes.
- Streamlined closure process for Benton location amid store shutdown, acting as primary employee assisting management with final steps
Education
GED - General Studies
John A Logan College
Carterville, ILPhlebotomy - Certified in phlebotomy
Jalc
Carterville, IL07.2014
Skills
Theft deterrence
Software
Microsoft office
Documents
Files
Recovery
Download apps or paperwork
I can fix Frozen phones or computers most of the time I catch on pretty quick when it comes to technology
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Accomplishments
I started my own housekeeping and landscaping services from the ground up in 2019 it is currently still going had a little bit of a rough time at the beginning but I got my regular clients I got new clients I got a one-time service clients I would love to get a contract for cleaning for businesses as well that is my goal working in offices and stuff like that after their closed or on the weekends I am enrolled in school for psychology I'm trying to get my bachelor's or Masters just very eager to get out and work atmosphere and progress my career as far as I can and willing to learn anything or get trained for anything new criticism is a good thing never a bad thing I feel you learn and grow from it I'm a people person I love being in environments where there's lots of people you can call me basically a people pleaser I guess people say everyone comes to me to unload normally to tell me the problems help them out I got a 3and 10 year old boys you are excited for mommy to get back to work
Interests
Anything outdoors
Music
Photography is a passion
Crafts
Singing
Helping other people
Anything outdoors camping mudding four wheeling I know how to use Microsoft word in office and PDF c
Basic knowledge of computers I know technology is very easy for me to learn and catch you on I know how to do Microsoft office word I know how to read PDFs download them upload them I know how to recover anything if it's lost I know how to download apps upload apps documents
Timeline
Sales Associate
Dollar General Store
03.2022 - 11.2022
Owner
Shelly's Housekeeping and Landscaping Services
06.2019 - Current
Sales Associate
Dollar Tree
01.2017 - 12.2017
Cashier Team Lead
Shell Gas Station
02.2013 - 11.2014
Phlebotomy - Certified in phlebotomy
Jalc
GED - General Studies
John A Logan College