Tayla Hess
Cheyenne,WY
Summary
Experienced and energetic professional with 9 years of diverse administrative roles. Successfully served as a receptionist for a family business and excelled as a Medicaid processor for the state of Wyoming. Extensive background in child care, serving, and managing serving operations. Dedicated and focused individual who excels at prioritizing tasks, multitasking effectively, and consistently achieving project goals.
Overview
7
7
years of professional experience
Work History
Owner
LuLu Moon Co
01.2020 - Current
- Lulu Moon Co is my small business I have ran for over 4 years
- As a business owner I understand the importance of organization, time management, and keeping track of inventory
- I work with customers on many different social media platforms to place orders or to arrange payments
- I work with Excel and other Microsoft programs daily to keep track of inventory and other important business expenses.
Barista/Server
Railspur
12.2022 - 08.2023
- During my time at the Railspur I served patrons with food and beverages in a positive and friendly manner
- Provided information to help food and beverage selections
- Presents ordered choices in a prompt and efficient manner
- Maintains dining ambiance with an enthusiastic attitude
- I assisted in the food and liquor orders
- I also handled many different forms of payment as well as the deposits for the restaurant
- I was in charge of schedules as well as events
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Front Desk Receptionist
MHP
06.2021 - 06.2022
- During my time at MHP I greeted clients
- I also scheduled appointments, answered phones calls, helped handle any issue the client might have had or answer any questions
- I took payments over the phone or in person, and handled all postage
- I assisted in filing, scanning, and day to day operations
- I was the point of contact for all deliveries
- I worked closely with staff and Partners to give our clients the best experience possible.
Receptionist
Cheyenne Vision Clinic
08.2020 - 10.2020
- During my time at CVC I greeted customers and insured them our clinic worked hard to keep clean and covid free
- I also scheduled appointments, answered phones calls to help handle any issue the patient might have had or answer any questions
- I called in prescriptions for doctors, took payments over the phone or in person, and handled vision insurance issues
- I assisted in inventory and billing as well
- I worked closely with staff and doctors to give our patients the best experience they could have.
Processor
Wyoming Department of Health
10.2019 - 08.2020
- Processed Medicaid for the state of Wyoming
- Gave detailed, personalized, friendly and polite service to ensure customer retention
- Worked on resolving issues for clients as well as assisted fellow employees in learning and growing with our system.
Server
Red Lobster
02.2018 - 04.2019
- Accept payment from customers and made change as necessary
- Apportioned and served food to facility residents, employees, or patrons
- Assist co-workers
- Assist diners with seating as needed
- Attempted to limit problems and liability related to customers' excessive drinking
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Check the quantity and quality of received products
- Clean and prepare various foods for cooking or serving
- Train staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques
- Inform patrons of establishment specialties and features
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Perform serving, cleaning, and stocking duties in establishments.
Education
High School Diploma -
East High School
Cheyenne, WY01.2010
Skills
- Time management
- Professional and mature
- Strong problem solver
- Resourceful Dedicated team player
- Strong interpersonal skills (7 years)
- Server
- Sales
- POS
- Training
- Customer Service
- Fast learner
- Organizational Skills
- Powerpoint
- Cooking
- Microsoft Excel
- Childcare
- Microsoft Word
- Management
- Barista Experience
- Coffee Experience
- Cleaning Experience
- Cash Handling
- Microsoft Office
- Host/Hostess
- Front desk
- Cash handling
- Customer service
Timeline
Barista/Server
Railspur
12.2022 - 08.2023
Front Desk Receptionist
MHP
06.2021 - 06.2022
Receptionist
Cheyenne Vision Clinic
08.2020 - 10.2020
Owner
LuLu Moon Co
01.2020 - Current
Processor
Wyoming Department of Health
10.2019 - 08.2020
Server
Red Lobster
02.2018 - 04.2019
High School Diploma -
East High School
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