William Gress
Dublin,OH
Summary
Proven leader and entrepreneur, adept in shift leadership and customer service, with a track record of enhancing operational efficiency at Dell's Homemade Ice Cream and Coffee. Skilled in staff training, complaint resolution, and cash handling, consistently ensuring high standards of service and safety. Achievements include significant improvements in staff performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Owner
Will's Lawn & Landscaping Services
Dublin, OH
05.2023 - Current
- Operated riding and push-type lawn mowers to cut grass on residential properties.
- Adjusted cutting heights on riding and push-type lawn mowers according to customer's preferences.
- Cultivated positive relationships with homeowners to promote continued business.
- Cut yards into patterned diagonals to match customers' requests.
- Removed brush, limbs and other debris from customers' property at end of jobs.
- Raked and removed leaves, blowing debris from sidewalk and parking areas.
- Cut grass, trimmed trees, and bushes and blew clippings off pavement.
- Provided customer service, addressing concerns and adjusting services as needed.
- Pruned shrubbery and trees, maintaining manicured appearance.
- Edged lawns and flowerbeds using gas-powered and rotary edging tools.
- Scheduled mowing services based on weather conditions and client availability.
- Planted trees, shrubs, bushes and flowers in decorative planters and displays.
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Shoveled snow and spread salt on walkways and parking lots.
- Cared for lawns by mulching, aerating, weeding or grubbing.
Shift Leader
Dell's Homemade Ice Cream and Coffee
Powell, Ohio
04.2023 - Current
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance and provided feedback for improvement.
- Resolved customer complaints promptly and professionally.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Education
Psychology
Ohio University
Athens, OH05-2029
High School Diploma -
Dublin Coffman
Dublin, OH05-2025
Skills
- Shift checklists
- Safety processes and procedures
- Shift leadership
- Cash handling
- Staff training and development
- Daily workflows
- Decision-making capacity
- Security procedures adherence
- Positive attitude
- Customer service focus
- POS system operation
- Staff supervision
- Complaint resolution
- Sales and upselling
- Client service
Languages
Spanish
Limited
Affiliations
- 4 year member of Dublin Coffman Football and Mens Volleyball teams
- 4 year member of Coffman Mens Choir
- Vice President of Dublin Coffman Chess Club Senior Year .
- National Honor Society member
Accomplishments
- Dublin Coffman Scholar Athlete award
- Maintains a 4.0 GPA and has taken many AP Courses
- Recipient of the State of Ohio Biliteracy seal for Spanish . 5 years in Spanish Studies and passed state & global certification.
References
References available upon request.
Timeline
Owner
Will's Lawn & Landscaping Services
05.2023 - Current
Shift Leader
Dell's Homemade Ice Cream and Coffee
04.2023 - Current
Psychology
Ohio University
High School Diploma -
Dublin Coffman
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