Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hana Craine

Murfreesboro,TN

Summary

Dynamic professional with a proven track record in customer service and relationship building, notably at The Governor’s Club. Excelled in planning and organization, significantly enhancing client satisfaction and operational efficiency. Skilled in advertising and marketing, adept at fostering positive customer relations and executing promotional campaigns to drive engagement and sales.

Overview

7
7
years of professional experience

Work History

Instacart Shopper

Instacart
03.2020 - Current
  • Loaded and unloaded orders at customer's homes or locations.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consulted with customers on food selections and custom order requests.

Member’s Executive

The Governor’s Club
09.2018 - 12.2023
  • Created and maintained relationships with club members.
  • Created reports summarizing progress against organizational goals and objectives.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting club relationships.
  • Led initiatives to improve customer service levels throughout organization.
  • Implemented campaigns and promotions to help with developing events and parties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered customer inquiries about membership, event and activities happening at the club.
  • Maintained knowledge of current sales promotions, policies regarding payment and exchanges, and security practices.
  • Answered front desk phones.
  • Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.

Assistant Project Manager

TBC
08.2017 - 08.2019
  • Partnered with project team members to identify and quickly address problems.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Reduced project costs with effective budget management and resource allocation strategies.
  • Planned, monitored and analyzed project costs to meet financial goals.

Education

Associate Of Science - General Studies

Middle Tennessee State University
Murfreesboro, TN
05.2020

Skills

  • Quick Learner
  • Customer Service
  • Planning and Organization
  • Relationship Building
  • Upbeat and Outgoing Attitude
  • Attention to Detail
  • Sales proficiency
  • Customer Relations
  • Advertising and Marketing

Timeline

Instacart Shopper

Instacart
03.2020 - Current

Member’s Executive

The Governor’s Club
09.2018 - 12.2023

Assistant Project Manager

TBC
08.2017 - 08.2019

Associate Of Science - General Studies

Middle Tennessee State University

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Hana Craine