HANA DE FREITAS
Pompano Beach,FL
Summary
Motivated and dependable professional transitioning into the IT field with hands-on experience using computer-based systems, electronic documentation platforms, data entry systems, and laboratory information systems. Currently building a foundation in IT and network support while pursuing additional technical certifications. Known for learning new systems quickly, following technical procedures accurately, troubleshooting problems, maintaining detailed records, and working effectively in fast-paced environments. Brings 10+ years of professional experience, strong customer service skills, attention to detail, and a proven ability to adapt to new technology and processes. Seeking an entry-level IT, Help Desk, Technical Support, or PC Support position.
Overview
1
1
Certification
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Bio Banking Technician
BOCA BIOLISTICS
Pompano Beach, FL
11.2022 - 06.2026
- Entered, maintained, and reviewed information in computer-based laboratory and documentation systems.
- Maintained accurate electronic records and verified information for completeness and accuracy.
- Used laboratory information systems and digital documentation tools to track and manage records throughout daily operations.
- Identified and resolved documentation and information discrepancies while following established procedures.
- Maintained detailed inventory records and monitored supplies using computerized tracking systems.
- Coordinated with internal departments to resolve information, documentation, and processing issues.
- Followed established technical, quality-control, and security procedures when handling sensitive information.
- Worked with multiple computer-based processes simultaneously in a fast-paced, high-volume environment.
- Learned and followed detailed procedures and system requirements with a high degree of accuracy.
- Maintained consistent accuracy while processing large volumes of information and records.
Phlebotomy Technician
Continuous Care LLC
Broward County, FL
04.2020 - 08.2021
- Maintained accurate patient and specimen information in computer-based systems.
- Entered, updated, and verified information while maintaining a high level of accuracy.
- Used electronic systems to document, track, and manage information throughout daily operations.
- Verified information across multiple records and identified discrepancies requiring correction.
- Monitored inventory and maintained appropriate supply levels.
- Followed established procedures for data accuracy, documentation, quality control, and information security.
- Provided professional customer service and assisted users with questions and information requests.
- Worked efficiently in a high-volume environment requiring accuracy, organization, and attention to detail.
Education
BLS
American Heart Association
03.2026 - 03.2026
Network Support - Saint Cloud
Rasmussen College Saint Cloud
MN 01.2025 - 08.2025
Skills
- Network Support / PC Fundamentals
- Computer-Based Systems
- Laboratory Information Systems (LIS)
- Electronic Documentation Systems
- Data Entry & Information Management
- Technical Procedures & System Navigation
- Problem Resolution
- Hardware & Supply Tracking
- Microsoft Office
- Email & Calendar Management
- Customer & User Support
- Troubleshooting & Problem Solving
- Fast Learner
- Attention to Detail
- Documentation & Recordkeeping
- Confidential Information Handling
- Quality Control
- Inventory Management
- Cross-Department Communication
- High-Volume Environment
- Problem Solving
- Customer Service
- Documentation
- Adaptability
- Deadline compliance
- Manufacturing processes
Certification
- Phlebotomy Certificate
- CPR — American Heart Association
TECHNICAL TRAINING
Title: ENTRY-LEVEL IT SUPPORT PROFESSIONAL
Personal Information
Title: ENTRY-LEVEL IT SUPPORT PROFESSIONAL
Timeline
BLS
American Heart Association
03.2026 - 03.2026
Network Support - Saint Cloud
Rasmussen College Saint Cloud
01.2025 - 08.2025
Bio Banking Technician
BOCA BIOLISTICS
11.2022 - 06.2026
Phlebotomy Technician
Continuous Care LLC
04.2020 - 08.2021