Experienced Licensed Esthetician with 15+ years experience working with public and private companies in the services industry, while facilitating “World Class” customer relations. Oversees extensive projects. Consistently recognized for outstanding job performance by exceeding goals and objectives 90 percent or above. Awarded 1# in Southeast Region in Sales for skincare products, with the desire to continue to build an esthetics professional career.
Hi, I’m
Hana Kabwe
Atlanta,GA
Summary
Overview
9
years of professional experience
3
years of post-secondary education
Work History
HOME DEPOT AT HOME SERVICES, Atlanta, GA
Senior Customer Service Rep
10.2014 - 09.2023
Job overview
- Created/Scheduled New Self-Generated leads for Sales Associates to pitch HDI/HDE products for install
- Assisted CSR with escalated issues: Undue leads, SC No Shows, or No Slots/OSS availability
- Provided value to customers on reasons to choose Home Depot for homeowner upgrades, and replacements for HDI Home Organization, Garage Organization, Cabinet Makeover, HDE Windows and Entry Doors
- Processed payments via Orange Pay to result leads sold
- Managed inbound/outbound calls to schedule new leads.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Leveraged consistent, successful strategies to meet and exceed performance goals
MASSAGE ENVY, WEST MIDTOWN, Atlanta, GA
Esthetician
03.2022 - 02.2023
Job overview
- Performed 60-90 minute customized facials
- Maintain client confidentiality while providing a world class spa experience
- Continued education through ME Central to stay in compliance with new services and procedures
- Expert knowledge in over 5 skincare lines including JanMarini, Sanitas, Code Of Harmony, PCA Skin, Cyme, and Repechage.
- Educated patients on treatment options.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Welcomed clients arriving for appointments.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Created repeat business by developing long-term relationships with regular customers.
- Handled busy schedules and stayed on top of key deadlines.
- Stocked treatment rooms with proper supplies
THE HOME DEPOT, Merchandising, Atlanta, GA
Intern
09.2022 - 12.2022
Job overview
- Discovered a $20 Million opportunity for items that were sold in stores but had no online presence
- Maintained large databases using multiple statistical techniques to collect, analyze, and interpret data from Home Depot.com as well as other resources
- Identified appropriate data for analysis to ensure the highest probability to maximize online profit sales for BOPIS, BODFS
- Collaborated with colleagues and executed other duties as assigned by mentor, or manager
- Assisted with providing innovative ideas to contribute to interconnected online merchandising solutions team
- Complied all key findings from the investigation into a detailed report for delivery to the merchants
- Attended weekly cross-functional touch base, networking, insight meetings vis Microsoft Team or Webex
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Analyzed problems and worked with cross teams to develop solutions
- Prepared project presentations and reports to assist senior staff
- Devised and implemented processes and procedures to streamline operations
- Gathered, organized and input information into digital database
Education
HEALTH AND STYLE INSTITUTE Atlanta, GA
Licensed Esthetician from Skin
12.2019 - 02.2023
University Overview
Skills
Spa retail sales
undefinedTimeline
Intern
THE HOME DEPOT, Merchandising
09.2022 - 12.2022
Esthetician
MASSAGE ENVY, WEST MIDTOWN
03.2022 - 02.2023
HEALTH AND STYLE INSTITUTE
Licensed Esthetician from Skin
12.2019 - 02.2023
Senior Customer Service Rep
HOME DEPOT AT HOME SERVICES
10.2014 - 09.2023
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