Summary
Overview
Work History
Education
Skills
Certification
Timeline
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HANA MARSTON

Salt Lake City

Summary

Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

SERVER

Texas Roadhouse
10.2022 - 12.2024
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Demonstrated ability to interact with customers in a friendly and professional manner

Member Service Representative

Deseret First Credit Union
12.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on member satisfaction.
  • Resolved members issues through thorough dispute investigation.
  • Educated and engaged customers with new bank products and services.
  • Opened member accounts and provided deposit and withdrawal receipts.
  • Delivered exceptional member service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

PARAPROFESSIONAL

District 51
01.2020 - 09.2022
  • Demonstrated patience, compassion, and empathy in various situations
  • Developed and maintained positive relationships with students, promoting positive attitude toward learning
  • Provided positive and nurturing support while attending to students' physical, personal, and emotional needs

BARISTA

Sugar and Ice Co.
06.2020 - 10.2020
  • Operated cash registers and handled cash and card transactions
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality

CARHOP SERVER

Sonic Drive-in
05.2017 - 06.2019
  • Performed cashier duties such as accepting payments, processing credit cards, handling cash transactions, and making change accurately
  • Handled customer complaints efficiently while maintaining a positive attitude towards them at all times
  • Demonstrated ability to multitask between multiple orders simultaneously without compromising quality or accuracy

Education

ASSOCIATE IN ARTS (A.A.) - HUMANITIES

Colorado Mesa University
Grand Junction, CO
12.2023

Skills

  • Memory Retention
  • Conflict Resolution
  • Strong Work Ethic
  • Upselling Techniques
  • Allergy Awareness
  • Menu Knowledge
  • Order Accuracy
  • Tableside Etiquette

Certification

  • Utah Food Handler
  • On-Premise Alcohol License

Timeline

Member Service Representative

Deseret First Credit Union
12.2024 - Current

SERVER

Texas Roadhouse
10.2022 - 12.2024

BARISTA

Sugar and Ice Co.
06.2020 - 10.2020

PARAPROFESSIONAL

District 51
01.2020 - 09.2022

CARHOP SERVER

Sonic Drive-in
05.2017 - 06.2019

ASSOCIATE IN ARTS (A.A.) - HUMANITIES

Colorado Mesa University

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