Hana Muller
Madison,WI
Summary
Proficient in providing quality customer service in multiple professional environments and aiding in effective problem solving. Skilled in managing reservations, call handling, and organizing paperwork.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Marina Office Employee
Zephyr Cove Resort & Marina
Zephyr Cove, Nevada
06.2021 - 08.2021
- Supported customer service efforts by addressing client questions and concerns.
- Answered phones and directed customer inquiries to the appropriate staff member
- Maintained filing system, both electronic and hard copy.
- Assisted customers with dock services and boat rentals/Motor vehicle rentals.
- Organized reservations for slip rentals and mooring services.
Hostess/Server
Harumi Sushi
Zephyr Cove, Nevada
03.2020 - 07.2021
- Greeted and seated guests in a welcoming environment.
- Managed reservations and organized seating arrangements efficiently.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
Bachelor of Arts - Communication Sciences And Disorders
University of Wisconsin, Madison
Madison, WI05-2029
Skills
- Customer service
- Reservation management
- Call handling
- Office administration
- Effective communication
Languages
Japanese
Professional
American Sign Language
Elementary
Affiliations
- Badger Volunteer- Morgridge Institute for Research - Field Trip Assistant
Timeline
Marina Office Employee
Zephyr Cove Resort & Marina
06.2021 - 08.2021
Hostess/Server
Harumi Sushi
03.2020 - 07.2021
Bachelor of Arts - Communication Sciences And Disorders
University of Wisconsin, Madison