Hana Swenson
Orting,WA
Summary
Dynamic leader with a proven track record at Jared Jewelers, enhancing customer satisfaction and boosting sales through innovative strategies and relationship building. Expert in staff management and sales team training, I excel in creating positive environments and achieving performance goals. Skilled in client relationship management and analytical problem-solving, I consistently exceed expectations.
Overview
9
9
years of professional experience
Work History
Luxury Sales Manager
Jared Jewelers
10.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Contributed to a positive work atmosphere by maintaining open communication channels between management, colleagues, suppliers, and customers alike.
Restaurant Manager
The Rock Pizza
09.2019 - 10.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Service Professional
Olive Garden
09.2015 - 10.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Contributed to a positive work atmosphere by maintaining open communication channels between management, colleagues, suppliers, and customers alike.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Kept guest and work areas clean, organized, and sanitized per established standards.
Education
Associates Of Arts And Sciences - Elementary Education
Pierce College
Puyallup, WA06.2016
Skills
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Client relationship management
- Positive and upbeat
- Sales presentations
- Account management
- Analytical problem solver
- Relationship building
Timeline
Luxury Sales Manager
Jared Jewelers
10.2022 - Current
Restaurant Manager
The Rock Pizza
09.2019 - 10.2022
Service Professional
Olive Garden
09.2015 - 10.2019
Associates Of Arts And Sciences - Elementary Education
Pierce College
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