Hana Tiruneh
Las Vegas,NV
Summary
Highly motivated Sales associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving sales, improving buying experience, and elevating company profile and target market. High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Motivated dual major student seeking internship in Nursing and psychology to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Administrator/Medical Assistant/TMS Technician
Changing minds psychiatry
Las Vegas , NV
07.2023 - Current
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Organized charts, documents and supplies to maintain team productivity.
- Measured vital signs and took medical histories to prepare patients for examination.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Supported administrative staff by processing payments.
- Administered medications under physician's supervision.
Cashier
Port of Subs
Las Vegas , NV
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored Self-Checkout systems and aid or intervention where required.
- Prepared Food for the store to open and serve fresh food
Team Member
Shake Shack
Las Vegas , NV
- Contributed to team success by completing jobs quickly and accurately.
- Maintained knowledge of current menu items, garnishes, and preparation methods
- Assisted with opening and closing duties
Customer Service Representative
McDonald's
Las Vegas , NV
- Answered customer telephone calls promptly to avoid extensive wait times.
- Offered advice and assistance to customers, paying attention to special wants or needs.
- Maintained customer satisfaction with forward thinking strategies.
Host
Hooters Inc.
Las Vegas , NV
- Provided customers with accurate wait times and monitored waiting list.
- Directed patrons to lounges and waiting areas.
- Notified server after seating parties in section to facilitate prompt service.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Education
Dual Degrees - Nursing And Psychology
UNLV
Las Vegas, NV05-2026
Skills
- Tutoring Bilingual (Amharic)
- Organizational Skills
- Customer Service
- Product and Service Sales
- Identification Cards
- Cash counting
- machine operations
- Insurant Verification
- AMD chart
- File Management
- Effective Planning
- Customer Service Management
Certification
- Basic life support (CPR AND AED)
- Child abuse & Neglect
- TMS(NeuroStar)
Timeline
Front Desk Administrator/Medical Assistant/TMS Technician
Changing minds psychiatry
07.2023 - Current
Cashier
Port of Subs
Team Member
Shake Shack
Customer Service Representative
McDonald's
Host
Hooters Inc.
Dual Degrees - Nursing And Psychology
UNLV
- Basic life support (CPR AND AED)
- Child abuse & Neglect
- TMS(NeuroStar)
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