Hi, I’m
Kaitlin Perkins
Clermont,GA
Tell your heart that the fear of suffering is worse than the suffering itself.
Paulo Coelho
Summary
Service-oriented academic experienced in administrative roles seeking to join a community-minded organization in a learning environment. Able to work under pressure and collaborate with a team on various clerical tasks while offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
years of professional experience
Work History
Young Minds Psychiatry
Medical Office Receptionist /
08.2022 - 05.2023
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic, and health history to keep information current
- Helped patients complete necessary medical forms and documentation
- Managed multi-line phone system and pleasantly greeted patients while keeping patients' appointments on schedule by informing provider of patient's arrival and any delays
Everquote
Medicare Advisor
09.2021 - 01.2022
Job overview
- Responsible for aiding seniors in enrolling in best healthcare possible by providing advice in navigating complexities of United States' Medicare system
- Adhered to all Centers for Medicare & Medicaid Services (CMS) Medicare Marketing and Agent Compliance Guidelines
- Enroll clients into Medicare Advantage plans, Prescription Drug Plans, Supplement plans, etc.
Target
Guest Advocate
06.2020 - 05.2021
Job overview
- Managed break schedule and designated tasks to front of store team
- Trained new personnel regarding company operations, policies and services
- Used in-store system to locate inventory and place special orders for customers
Synovus Bank
Teller
02.2018 - 08.2018
Job overview
- Established rapport with new clients to increase satisfaction and loyalty
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
University Of North Georgia
Student Worker
08.2017 - 12.2017
Job overview
- Worked in Undergraduate Admissions to phone incoming freshmen and potential students and inform them of admission deadlines
- Conveyed information of events, missing documents and resources for students via phone
- Worked as Ambassador to share experiences and give tours of campus to potential students
Bed Bath & Beyond
Sales Associate
06.2015 - 08.2017
Job overview
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Trained new employees on customer service, money handling and organizing strategies
Education
Kennesaw State University, Kennesaw, GA
Bachelor of Science from Sociology
05.2020
University Overview
- Magna Cum Laude graduate
- Alpha Kappa Delta Honor Society Member and Mu Chapter President (2019-2020)
- Awarded 2019 Outstanding Student Award by the Kennesaw State University Department of Sociology and Criminal Justice
- Student Organization of Sociology Member and President (2019-2020)
- 3.74 GPA
Skills
- Prioritizing Effectively
- Google Suite
- Customer Service
- Verbal and Written Communication
- Microsoft Office
- Creative Solutions
- Time Management and Attention to Detail
- Analytical and Critical Thinking
- Clerical Support
- Telephone Etiquette
- Workflow Optimization
- Calendar Management
- Multi-Line Phone Systems
- Documentation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Internships
Georgia Mountain Food Bank (Spring 2016)
- Worked closely in back office with staff to help research surrounding five counties in order to expand community outreach
- Made outgoing phone calls and email correspondence daily and tracked outreach in Microsoft Excel
CASA of Forsyth County (Fall 2017)
- Worked closely with staff and observed in grant-writing, non-profit management, and acquired administration skills
Timeline
Medical Office Receptionist /
Young Minds Psychiatry
08.2022 - 05.2023
Medicare Advisor
Everquote
09.2021 - 01.2022
Guest Advocate
Target
06.2020 - 05.2021
Teller
Synovus Bank
02.2018 - 08.2018
Student Worker
University Of North Georgia
08.2017 - 12.2017
Sales Associate
Bed Bath & Beyond
06.2015 - 08.2017
Kennesaw State University
Bachelor of Science from Sociology
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