BROOKE ACUNA
Perris,CA
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
19
19
years of professional experience
Work History
Cash Office Administrator/PT Cashier
Lowe's
04.2023 - Current
- Streamlined cash office procedures by implementing efficient record-keeping and reporting systems.
- Ensured timely deposits by coordinating pick-ups with armored car services while adhering to strict security protocols.
- Prepare cashier tills for current work day
- Problem solving to determine overage/shortage discrepancies
- Provide excellent customer service through expedited check-out
Police Communications Dispatcher
San Bernardino County Sheriff
12.2013 - 02.2019
- Call intake for emergent and non-emergent calls
- Learnt material and pass required tests for certification
- Provided assistance and life saving techniques to the citizens of the county
- Interpreted small-scale maps and information from computer screen to determine locations and provided directions
- Monitored various radio frequencies, such as those used by public works departments, school security and civil defense, to stay apprised of developing situations
- Scanned status charts and computer screens and contact emergency response field units to determine emergency units available for dispatch
- Maintained access to and security of, highly sensitive materials
- Provided efficient and courteous service to customers at all times.
Emergency Medical Dispatcher
American Medical Response
07.2011 - 08.2014
- Determined response requirements and relative priorities of situations and dispatched units
- Monitored various radio frequencies, such as those used by fire departments and law enforcement to stay apprised of developing situations
- Interpreted small-scale maps and information from computer screen to determine locations and provided directions
- Recorded details of calls, dispatches and messages
- Scanned status charts and computer screens and contact emergency response field units to determine emergency units available for dispatch
- Provided emergency medical instructions to callers
- Assisted with new hire orientation and employee training.
Bodily Injury Claims Adjuster
Mercury Insurance Company
03.2005 - 05.2010
- Collected evidence to support contested claims in court
- Investigated, evaluated and settled claims, applying technical knowledge and human relations skills to achieve fair and prompt disposal of cases and to contribute to reduced loss ratio
- Resolved complex, severe exposure claims, using high service oriented file handling
- Examined claims investigated by insurance adjusters, further investigating questionable claims to determine whether authorized payments
- Payed and processed claims within designated authority level
- Corresponded with claimants, witnesses, police and physicians to determine claim settlement, denial, or review status.
Education
Bachelor Of Arts (B.A.) - Criminal Justice
California State University San Bernardino
San Bernardino, CA05.2012
Associate In Science (A.S.) - Behavioral Science
Citrus College
Glendora, CA05.2000
Skills
- Prioritizing Effectively
- Emergency Call Routing
- Multi-Line Phone Systems
- Client Rapport-Building
- Active Listening
- Critical Thinking
- Data Entry
- Time Management
- Complex Problem-Solving
- Crisis Management
References
References available upon request
Timeline
Cash Office Administrator/PT Cashier
Lowe's
04.2023 - Current
Police Communications Dispatcher
San Bernardino County Sheriff
12.2013 - 02.2019
Emergency Medical Dispatcher
American Medical Response
07.2011 - 08.2014
Bodily Injury Claims Adjuster
Mercury Insurance Company
03.2005 - 05.2010
Bachelor Of Arts (B.A.) - Criminal Justice
California State University San Bernardino
Associate In Science (A.S.) - Behavioral Science
Citrus College
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