Hana Wondimeneh
Burtonsville,MD
Summary
- Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
- IT professional with diverse experience in analyzing and optimizing IT systems to enhance performance. Proven ability to achieve impactful results through team collaboration and adaptability to changing needs. Known for strong analytical skills and effective communication.
- Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
- Banking professional prepared for Teller role, bringing valuable experience in handling financial transactions and ensuring customer satisfaction. Consistently recognized for reliability and flexibility in adapting to changing needs. Skilled in cash handling, customer service, and maintaining accurate records, with collaborative approach and results-driven mindset.
- Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
11
11
years of professional experience
Work History
Assistant Standard
The World Bank Group
04.2023 - Current
- Delivered high-quality customer service by guiding clients through troubleshooting, device setup, and security measures, ensuring customer satisfaction and enhancing client security through YubiKey solutions
- Managed and processed device return tickets, ensuring compliance with institutional policies and accurate documentation
- Maintained records and reports according to regulatory standards
- Worked closely with colleagues to ensure seamless customer service, effectively communicating client needs and ensuring smooth operations
- Provided step-by-step guidance on setting up security devices (YubiKeys), ensuring clients understood the benefits of enhanced security features, thus delivering personalized advice in line with customer needs
- Provided personalized advice to clients on using technology for improved service delivery, offering detailed instructions on using IT applications and services
Customer Service & Data Entry
Staples
06.2021 - 04.2023
- Established strong relationships with customers through active listening and personalized recommendations, ensuring client needs were met in every interaction
- Managed customer data entry and updates in systems, ensuring accuracy and completeness for efficient service delivery
- Proactively engaged with customers to offer solutions tailored to their needs, assisting with purchases, returns, and product inquiries
- Worked collaboratively with colleagues and supervisors to ensure operational best practices were followed and customer service was optimized
- Resolved customer concerns and inquiries with a focus on providing effective solutions and maintaining customer satisfaction
Teller
AWACH Microfinance
04.2014 - 08.2015
- Accurately processed client transactions, including deposits, withdrawals, money transfers, and loan payments, ensuring seamless operations and customer satisfaction
- Assisted clients with account-related inquiries, including opening, closing, and managing checking and savings accounts, loans, and mortgages
- Trained and supervised new tellers, ensuring adherence to operational procedures and delivering exceptional customer service
- Balanced daily cash deposits and vault inventory with a zero-error rate, ensuring accuracy in financial operations
- Delivered friendly, efficient service, creating a positive experience for clients and fostering trust in the institution
Education
Accounting And Finance
St. Mary’s University
Addis AbabaSkills
- Customer Service
- Financial Services
- Sales & Consultative Advice
- Microsoft Outlook
- MS Teams
- SharePoint Developer
- Microsoft Excel
Volunteer Experience
Sunday School Teacher
Anointed Word of God Church (AWGC), Washington, DC
June 2021 – Present
- Teach Bible stories and songs to children ages 2–6 via Zoom, creating a positive and engaging virtual learning environment.
- Foster strong community connections by delivering educational content and building relationships with children and their families.
Languages
Amharic
Native or Bilingual
English
Full Professional
Timeline
Assistant Standard
The World Bank Group
04.2023 - Current
Customer Service & Data Entry
Staples
06.2021 - 04.2023
Teller
AWACH Microfinance
04.2014 - 08.2015
Accounting And Finance
St. Mary’s University
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