Hanaa Everett
Lawrence,KS
Summary
Dynamic professional with a proven track record at the University of Kansas, excelling in customer service and conflict resolution. Adept at developing effective communication materials and fostering team collaboration. Recognized for enhancing resident satisfaction and ensuring safety through proactive crisis management and efficient administrative oversight. Proficient in Microsoft Office Suite.
Overview
4
4
years of professional experience
Work History
Apartment Living Assistant
University of Kansas
Lawrence, KS
08.2023 - Current
- Developed and distributed communication materials, such as flyers and email newsletters, to keep residents informed.
- Responded to resident inquiries and concerns in a timely and empathetic manner.
- Acted as a liaison between residents and campus services, facilitating access to support as needed.
- Participated in professional development opportunities to improve skills and knowledge in student affairs.
Assistant Manager
Claire’s Boutiques
Kansas City, Kansas
09.2021 - 11.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
Conference Assistant
University of Kansas
Lawrence, KS
05.2024 - 08.2024
- Conducted regular rounds to keep residents and areas safe and secure.
- Responded to crises within building quickly to reduce potential for harm.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Participated in regular team meetings to review current projects and upcoming initiatives.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Inspected rooms for damage before occupancy by incoming students.
Education
Bachelor of Science - Elementary Education
University of Kansas
Lawrence, KS05-2026
Skills
- Customer service
- Time management
- Team building
- Conflict resolution
- Record keeping
- Microsoft Office Suite
- Team collaboration
Timeline
Conference Assistant
University of Kansas
05.2024 - 08.2024
Apartment Living Assistant
University of Kansas
08.2023 - Current
Assistant Manager
Claire’s Boutiques
09.2021 - 11.2024
Bachelor of Science - Elementary Education
University of Kansas