Hanady Ahmad
Milwaukee,WI
Summary
Dynamic Customer Experience Manager with a proven track record at The Home Depot, excelling in cross-functional collaboration and data analytics. Enhanced service quality through innovative customer feedback initiatives and training programs, driving significant improvements in customer satisfaction and operational efficiency. Skilled in relationship building and utilizing 20/20 Design software for impactful project outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
The Home Depot
05.2025 - Current
- Developed and implemented customer feedback initiatives to enhance service quality.
- Trained team members on best practices for customer engagement and conflict resolution.
- Analyzed customer satisfaction data to identify trends and areas for improvement.
- Collaborated with cross-functional teams to streamline operational processes and improve efficiency.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
Kitchen Deaigner
The Home Depot
6489 S 27th St
12.2016 - Current
- Designed innovative kitchen layouts tailored to customer needs and preferences.
- Collaborated with contractors to ensure seamless installation processes and adherence to design specifications.
- Utilized 20/20 Design software for accurate kitchen renderings and space planning.
- Provided expert product knowledge on cabinetry, countertops, and appliances to enhance customer decision-making.
- Streamlined project management workflows, improving turnaround time for kitchen design projects.
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Maintained relationships with installers and suppliers.
- Built strong relationships with clients by providing exceptional service and frequent communication throughout the entire design process.
- Leveraged strong vendor relationships to negotiate favorable pricing for clients without sacrificing quality or style preferences.
Universal Specialist
The Home Depot
6489 S 27th St
12.2016 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels and organized merchandise displays for optimal accessibility.
- Trained new staff on customer service protocols and operational procedures.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Implemented promotional strategies to increase product visibility and sales performance.
- Consistently met or exceeded performance goals by proactively seeking out opportunities for growth within the organization.
- Drive full project sale
Education
Bachelor Of Interior Design - Engineering
LIU
Saida Lebanon05.2015
Skills
- Cross-functional collaboration
- 2020 design program
- Autocade
- 3rd sketch up
- Voice of customer analysis
- Customer empathy
- Data analytics
- Account management
- Training programs
- Engagement strategy development
- Customer feedback management
- Microsoft office
- Relationship building
Certification
2020 design program
Autocade program
3d program
Languages
Arabic
Full Professional
French
Professional Working
English
Professional Working
Timeline
Customer Experience Manager
The Home Depot
05.2025 - Current
Kitchen Deaigner
The Home Depot
12.2016 - Current
Universal Specialist
The Home Depot
12.2016 - Current
Bachelor Of Interior Design - Engineering
LIU