Hanah Kim
Long Beach,CA
Summary
Polite and positive worker with exceptional customer service. Proficient in assisting guests with problems or concerns. Easily adaptable to high-pressure, dynamic situations. Team player who will bring energy to each and every day. Always on time and prepared for the work required. Highly organized with excellent clerical abilities and friendly demeanor. Superior computer skills and workplace focus. Prepared to bring my years of experience to help a company be successful.
Overview
6
6
years of professional experience
Work History
Front Desk Coordinator
SoCal Elite Physical Therapy
11.2022 - Current
- Scheduled appointments in computer system.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Verified patient demographic information, copied documentation and directed to provided information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
Licensed Nail Technician / Manager
3 Thirty 3 Nail Bar
12.2020 - 09.2022
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Communicated effectively with owners concerning important customer issues.
- Collaborated with other members of salon staff to provide amazing client experience.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Private Nail Technician
Gem Studios
11.2019 - 09.2022
- Oversaw daily salon operations and performed general salon tasks.
- Maintained daily, monthly and quarterly records of costs and revenue.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Resolved customer complaints and maintained clean and tidy work area.
- Met customer service goals and exceeded customer expectations.
Attractions Cast Member
Disneyland California Adventure
01.2018 - 03.2019
- Built and established positive relationships with patrons, team members and supervisors.
- Delivered information and details of interest about facility to visitors.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Education
No Degree - Manicuring
Advanced Beauty College
Garden Grove, CA12.2019
High School Diploma -
Richard Gahr High School
Cerritos, CA06.2019
Skills
- Personable Demeanor
- Management Skills
- Cooperative Relationships
- Critical Thinker
- Detail Oriented
- Organized
- Strong Communicator
- Problem-Solving Skills
Languages
English
Native or Bilingual
Korean
Professional Working
Timeline
Front Desk Coordinator
SoCal Elite Physical Therapy
11.2022 - Current
Licensed Nail Technician / Manager
3 Thirty 3 Nail Bar
12.2020 - 09.2022
Private Nail Technician
Gem Studios
11.2019 - 09.2022
Attractions Cast Member
Disneyland California Adventure
01.2018 - 03.2019
No Degree - Manicuring
Advanced Beauty College
High School Diploma -
Richard Gahr High School
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