Hanan Abdullah
Eagan,MN
Summary
Detail-oriented professional with experience in data entry, customer service and sales representative. customer relationship building and strategic planning. Adept at enhancing client satisfaction and driving performance improvement through effective communication and solutions planning. Recognized for delivering exceptional service and achieving sales targets while maintaining meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Remote Sales Representative
Liberty Mutual
12.2024 - 08.2025
- Developed and maintained strong client relationships to enhance customer retention.
- Analyzed customer needs to recommend appropriate insurance solutions.
- Collaborated with team members to streamline the sales process, improving efficiency.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Tracked sales activity using CRM software, ensuring accurate reporting of progress.
Dispatch Assistant
Sahan Truck Dispatch
12.2023 - 07.2024
- Assisted in tracking and scheduling shipments, ensuring timely delivery of freight.
- Coordinated communication between drivers and clients to resolve issues efficiently.
- Managed dispatch software to input and update shipment details accurately.
- Participated actively in weekly meetings with management teams to discuss dispatch performance metrics, identifying areas for improvement and implementing necessary changes.
- Contributed to problem-solving initiatives, minimizing delays in transportation operations.
Data Entry Representative
FedEx
04.2021 - 08.2023
- Entered, updated, and managed data in digital systems such as databases and spreadsheets from a home office.
- Entered and updated data in company database with attention to detail.
- Maintained accuracy while processing large volumes of information.
- Assisted in organizing files and documents for efficient retrieval.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
Customer Service Representative
Amazon
02.2020 - 01.2021
- provided information and solutions.
- Documented customer interactions and resolutions.
- Addressed customer issues related to orders, products, payments, returns, and website navigation.
- Resolved customer complaints and complex issues, escalating to appropriate departments when necessary
- Effectively communicate with customers via phone, chat, and email, ensuring clear and concise explanations
Administrative Assistant
Hennepin County
05.2018 - 01.2020
- Answered phones, greeting visitors, drafting emails, and responding to inquiries.
- Arranged and coordinating meetings and appointments.
- Maintained databases, keeping records current, and managing important deadlines.
- Filed, scanned, organized both physical and digital documents, and managed office supplies.
- Made phone calls for appointment reminders and meetings.
Education
Associate of Arts - General Education/General Studies
South Central College
North Mankato, MN06.2018
Certificate - Health Unit Coordinator (HUC)
South Central College
North Mankato, MN06.2015
High School Diploma - English, Math, Science, Art, And Social Studies
Mankato East High School
Mankato, MN06.2014
Skills
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Time management
- Attention to detail
- Sales presentations
- Process improvement
- Performance improvement
- Strategic planning
- Customer success management
- Account management
- Strategy development
- Contract negotiations
- Product promotions
Timeline
Remote Sales Representative
Liberty Mutual
12.2024 - 08.2025
Dispatch Assistant
Sahan Truck Dispatch
12.2023 - 07.2024
Data Entry Representative
FedEx
04.2021 - 08.2023
Customer Service Representative
Amazon
02.2020 - 01.2021
Administrative Assistant
Hennepin County
05.2018 - 01.2020
Associate of Arts - General Education/General Studies
South Central College
Certificate - Health Unit Coordinator (HUC)
South Central College
High School Diploma - English, Math, Science, Art, And Social Studies
Mankato East High School
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