Mahmoud Osman
Minneaoplies,MINNESOTA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
9
9
years of professional experience
Work History
Real Estate Agent
Sales Associates
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
Call Center Representative
CASTOUMER SERVICE
01.2022 - 08.2023
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
CASHEIR
ASSIT HEAD CASHIER
01.2015 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
ARAB ACDEMY FOR SCINE AND TECHNOLOGY
SHERTTON CAIRO. EGY2010
High School Diploma -
INTEGRATED THEBES AMERICAN COLLAGE
ISMAILIA DESERT ROAD CAIRO .EGY06.2007
Skills
- Attention to detail
- Active listening
- Training and development
- Customer service excellence
- Cross-selling strategies
- Product Knowledge
- Data Entry
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Call Center Representative
CASTOUMER SERVICE
01.2022 - 08.2023
CASHEIR
ASSIT HEAD CASHIER
01.2015 - 04.2020
Real Estate Agent
Sales Associates
ARAB ACDEMY FOR SCINE AND TECHNOLOGY
High School Diploma -
INTEGRATED THEBES AMERICAN COLLAGE