Hanan Ali
Etobicoke,Ontario
Summary
Multilingual Customer service professional with over six years of experience in telephone and face-to-face customer service. Friendly and compassionate, with excellent interpersonal communication skills. Discreet and confidential in all dealings with customers and staff.
Overview
9
9
years of professional experience
1
1
Language
Work History
Cashier/Customer Service
Istar Restaurant
Toronto
07.2021 - 01.2023
- Process customer payments by cash, debit gift, and credit cards
- Answer telephone calls regarding reservations, and menu questions
- Take to-go orders by phone and in person
- Coordinate with servers, and kitchen staff regarding special customer requests.
Personal Support Worker
Weston Village Senior Center
Toronto, Ontario
12.2020 - 06.2021
- Assist with daily living and preparing meals
- Assist clients with their shopping and outings
- Assist with medication and medication reminders
- Assist clients with feeding and personal hygiene
- Perform light house-keeping duties
Warehouse Associate
Amazon
Shakopee, MN
12.2017 - 06.2019
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Worked safely around moving machinery.
Cashier/Customer Service
Walmart
Burnsville, Minnesota
08.2016 - 10.2018
- Worked the cash register with a quick ability to check out each customer while being friendly and sociable to each customer
- Responsible for handling returns and answering questions about the merchandise, and store policies
- Provided direct assistance to customers, co-workers, peers, etc
- Issued receipts, refunds, credits, or change due to customers
- Assisted customers by providing information and resolving their complaints.
Salesperson/Customer Service
JAV TV
Guangzhou
03.2012 - 05.2015
- Managed client accounts and maintained customer relationships
- Discussed electronic products, such as TV, and speakers with clients
- Provided services in Somali, Chinese, and English
- Organized meetings and appointments with regional Chinese companies and Somali clients to increase sales of electronic equipment
- Reviewed sales performance for sales division and generated key reports for weekly, monthly, and quarterly meetings.
Education
HSK Level 4 -
Wuhan University
High School Diploma - undefined
Kulmiye Primary and Secondary School
Skills
Time management
Computer literacy
Communication skills
Customer Relations
Cash register systems
Assembly and production
Timeline
Cashier/Customer Service
Istar Restaurant
07.2021 - 01.2023
Personal Support Worker
Weston Village Senior Center
12.2020 - 06.2021
Warehouse Associate
Amazon
12.2017 - 06.2019
Cashier/Customer Service
Walmart
08.2016 - 10.2018
Salesperson/Customer Service
JAV TV
03.2012 - 05.2015
HSK Level 4 -
Wuhan University
High School Diploma - undefined
Kulmiye Primary and Secondary School