Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hanan Ali

Etobicoke,Ontario

Summary

Multilingual Customer service professional with over six years of experience in telephone and face-to-face customer service. Friendly and compassionate, with excellent interpersonal communication skills. Discreet and confidential in all dealings with customers and staff.

Overview

9
9
years of professional experience
1
1
Language

Work History

Cashier/Customer Service

Istar Restaurant
Toronto
07.2021 - 01.2023
  • Process customer payments by cash, debit gift, and credit cards
  • Answer telephone calls regarding reservations, and menu questions
  • Take to-go orders by phone and in person
  • Coordinate with servers, and kitchen staff regarding special customer requests.

Personal Support Worker

Weston Village Senior Center
Toronto, Ontario
12.2020 - 06.2021
  • Assist with daily living and preparing meals
  • Assist clients with their shopping and outings
  • Assist with medication and medication reminders
  • Assist clients with feeding and personal hygiene
  • Perform light house-keeping duties

Warehouse Associate

Amazon
Shakopee, MN
12.2017 - 06.2019
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Worked safely around moving machinery.

Cashier/Customer Service

Walmart
Burnsville, Minnesota
08.2016 - 10.2018
  • Worked the cash register with a quick ability to check out each customer while being friendly and sociable to each customer
  • Responsible for handling returns and answering questions about the merchandise, and store policies
  • Provided direct assistance to customers, co-workers, peers, etc
  • Issued receipts, refunds, credits, or change due to customers
  • Assisted customers by providing information and resolving their complaints.

Salesperson/Customer Service

JAV TV
Guangzhou
03.2012 - 05.2015
  • Managed client accounts and maintained customer relationships
  • Discussed electronic products, such as TV, and speakers with clients
  • Provided services in Somali, Chinese, and English
  • Organized meetings and appointments with regional Chinese companies and Somali clients to increase sales of electronic equipment
  • Reviewed sales performance for sales division and generated key reports for weekly, monthly, and quarterly meetings.

Education

HSK Level 4 -

Wuhan University

High School Diploma - undefined

Kulmiye Primary and Secondary School

Skills

Time management

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Timeline

Cashier/Customer Service

Istar Restaurant
07.2021 - 01.2023

Personal Support Worker

Weston Village Senior Center
12.2020 - 06.2021

Warehouse Associate

Amazon
12.2017 - 06.2019

Cashier/Customer Service

Walmart
08.2016 - 10.2018

Salesperson/Customer Service

JAV TV
03.2012 - 05.2015

HSK Level 4 -

Wuhan University

High School Diploma - undefined

Kulmiye Primary and Secondary School
Hanan Ali