Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hanane Omri

Queens,NY

Overview

9
9
years of professional experience

Work History

English as a Second Language Teacher

Amlotus Career School
01.2023 - 12.2023
  • Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
  • Increased student confidence through regular feedback and personalized instruction.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Educated students in basics of English grammar and conversational speaking.
  • Created new lesson plans based on course objectives.
  • Designed interactive lessons to engage all learning styles and promote active participation.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Documented student attendance and progress against goals.
  • Developed and implemented a comprehensive curriculum, resulting in improved student performance.
  • Developed individualized learning plans tailored to each student''s unique needs, ensuring a targeted approach to language acquisition and skill development.
  • Created and delivered engaging lesson plans to accommodate different learning styles.
  • Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
  • Personalized instruction based on needs, interests and capabilities of individual students.
  • Assigned lessons and corrected homework.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Boosted student confidence in speaking abilities through consistent practice and constructive feedback.
  • Enhanced students'' reading comprehension skills by implementing tailored reading strategies for each individual.
  • Strengthened students'' writing skills through focused lessons on grammar, punctuation, and overall composition techniques.

TEFL Teacher

Amlotus Career School
01.2023 - 12.2024
  • Boosted students'' confidence in speaking English through the incorporation of interactive role-playing activities and authentic conversation practice.
  • Enhanced student understanding of language structures through the use of real-world examples and engaging activities.
  • Fostered a culturally-sensitive classroom atmosphere by acknowledging students'' unique backgrounds and experiences while teaching English language concepts.
  • Developed effective assessment methods for evaluating student progress, resulting in improved learning outcomes.
  • Increased student motivation by incorporating diverse teaching strategies and multimedia resources.
  • Provided individual mentoring and special tutoring to struggling students.
  • Maintained complete student records with accurate grades and attendance information.
  • Balanced instruction, demonstration and personal work time for optimal student learning.
  • Adapted lesson plans to accommodate diverse learning styles, creating an inclusive environment where all students could succeed.

Office Manager

Islamic Center Of Staten Island
05.2021 - 09.2021
  • Maintained computer and physical filing systems.
  • Payed all employees on time
  • created time slots/ schedules
  • Optimized organizational systems for payment collections, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Front Desk Receptionist

Islamic Center Of Staten Island
05.2021 - 09.2021
  • Greeted members/students of the center at front desk and engaged in pleasant conversations while assisting them with anything they need.
  • Answered multi-line phone systems to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved issues quickly and notified the boss immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered phone calls and replied to emails to the best of my abilities.

Bookkeeper

Islamic Center Of Staten Island
05.2021 - 09.2021
  • Maintained and processed invoices, deposits and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reviewed and filed financial documents, posted daily receipts and payments in accordance with all corporate protocols.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Calculated deductions and processed payroll for employees.
  • Reported financial data and updated financial records in ledgers and journals.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.

Safar Flyer Accounts

Oussaden
03.2017 - 03.2021
  • Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
  • Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
  • Contacted customers to advise on travel conveyance changes and to confirm reservations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Tutoring

Self Employed
01.2018 - 03.2020
  • Helped students with subject knowledge as well as general abilities in learning, studying and retaining information.
  • Met with parents and guardians on regular basis to deliver progress reports and discuss areas for further improvement.
  • Developed training materials, such as handouts, study materials and quizzes.
  • Assisted students in resolving deficiencies to enhance academic performance.
  • Stayed informed about new resources and learning strategies as well as detailed information about tutoring subjects.
  • Traveled to students' homes.
  • Taught students how to study, take notes and complete test questions.
  • Creating comfortable tutoring environment conducive to learning.

Babysitter

Self Employed
01.2018 - 03.2020
  • Checked homework and assisted with schoolwork and studying to bolster academic aptitude.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Read stories and played alphabet games to promote early literacy.
  • Kept environments safe and removed hazards.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Enforced rules to teach manners and maintain safe environment.

Travel Agent Assistant

Oussaden
03.2017 - 03.2020
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.

Travel Agent

Oussaden
03.2017 - 03.2020
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Explained benefits of purchasing travel insurance with clients.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Handled travel arrangements for groups, couples, executives and special needs clients.

Sales Representative

CRICKET
01.2016 - 01.2017
  • Prepared and processed contracts and order forms for new and existing customers.
  • Created and implemented store displays, promoting sales and growth.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Retail Sales Associate

HANGER
09.2015 - 12.2015
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Folding all items before opening

Education

Bachelor of Arts - Psychology

Touro College
New York, NY
08.2020

Skills

  • Planning and coordination
  • Supervision
  • Organization
  • On-demand tutoring
  • Activity-based learning
  • Confidence building
  • Innovative teaching methods
  • Reading comprehension
  • Student motivation
  • Learning techniques
  • Personalized learning plans
  • Creative thinking
  • Problem resolution
  • Teambuilding
  • Classroom discipline
  • Basic math
  • Clear Communication
  • Travel Planning
  • Travel and Accommodations Explanation
  • Reservations Booking
  • Client Records
  • Airline Policies
  • Client Networking
  • Travel Research
  • Travel Bookings Processes
  • International and Domestic Travel
  • Cancellation Policies
  • Credit Card Payments
  • Travel Knowledge
  • Company Guidelines and Procedures
  • Loyalty Programs
  • Accurate Documentation
  • Travel Itineraries
  • Active Listening
  • Customer Satisfaction
  • Service Quality
  • Customer Experience
  • Client Relationships
  • Attracting Customers
  • Status Updates
  • Inbound Calls
  • Emergency Calls
  • Billing Procedures
  • Problem-Solving
  • Good Telephone Etiquette
  • Lesson Planning
  • Vocabulary Enrichment
  • Grammar Instruction
  • Student assessments
  • Individualized support
  • Listening Comprehension

Accomplishments

Deans list for academic achievement

Scholarship awards (2017-2019)

BA in Psychology

Certified Life Coach (2024)

Timeline

English as a Second Language Teacher

Amlotus Career School
01.2023 - 12.2023

TEFL Teacher

Amlotus Career School
01.2023 - 12.2024

Office Manager

Islamic Center Of Staten Island
05.2021 - 09.2021

Front Desk Receptionist

Islamic Center Of Staten Island
05.2021 - 09.2021

Bookkeeper

Islamic Center Of Staten Island
05.2021 - 09.2021

Tutoring

Self Employed
01.2018 - 03.2020

Babysitter

Self Employed
01.2018 - 03.2020

Safar Flyer Accounts

Oussaden
03.2017 - 03.2021

Travel Agent Assistant

Oussaden
03.2017 - 03.2020

Travel Agent

Oussaden
03.2017 - 03.2020

Sales Representative

CRICKET
01.2016 - 01.2017

Retail Sales Associate

HANGER
09.2015 - 12.2015

Bachelor of Arts - Psychology

Touro College

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Hanane Omri