Handan Kugler
Branson,MO
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
26
26
years of professional experience
Work History
Small Business Owner
Hunter’s Friend Resort
Branson, Missouri
08.2003 - Current
- Identified new technologies that could be used to improve efficiency and productivity.
- Oversaw daily operations of small business including customer service and financial management.
- Managed staff recruitment, hiring and training.
- Analyzed market trends to inform product offerings and pricing decisions.
- Established partnerships with other businesses in related industries for mutual benefit.
- Developed business plans and strategies to grow small business.
- Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
- Monitored customer feedback and implemented changes based on their suggestions.
- Ensured compliance with applicable laws and regulations while running the business.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Resolved customer complaints in a timely manner.
- Developed strategies to enhance the overall quality of the organization's services and products.
- Analyzed customer feedback data to identify patterns or common themes among customers' experiences.
- Drove customer escalations to resolution by engaging directly with clients.
- Addressed inquiries from clients and department team members.
Purchasing Agent
Metrictest
Hayward, California
01.1999 - 08.2003
- Evaluated supplier performance to ensure that products met quality standards at the lowest cost possible.
- Negotiated pricing with vendors to obtain the best prices for goods or services.
- Monitored inventory levels of critical items to minimize stock outs while keeping costs low.
- Maintained accurate records of purchases including item descriptions, quantities ordered and received.
- Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability and payment terms.
- Worked closely with accounting department to resolve any billing issues with vendors.
- Assisted in resolving discrepancies between invoices and delivery receipts and products received from vendors.
- Investigated damaged or defective items shipped from suppliers before approving payment.
- Coordinated logistics such as transportation schedules for incoming shipments.
- Analyzed purchase requisitions, determined appropriate vendors, negotiated contracts, and tracked orders.
- Managed inventory levels to meet production needs while minimizing excess stock.
- Prepared purchase orders and sent to distributors and suppliers.
- Managed the procurement process from requisition to delivery.
- Coordinated with finance and accounting to ensure timely payments to suppliers.
Education
Associate of Applied Science - Business & Marketing
Ozarks Technical Community College
Springfield, MO05-2016
Skills
- Planning and execution
- Accounting oversight
- Business growth and retention
- Staffing
- Payroll Administration
- Financial Planning
- Operations Management
- Business marketing
Timeline
Small Business Owner
Hunter’s Friend Resort
08.2003 - Current
Purchasing Agent
Metrictest
01.1999 - 08.2003
Associate of Applied Science - Business & Marketing
Ozarks Technical Community College