Haneen Rafee

Clinical Technician I

• Conducts comprehensive patient assessments, gathering vital signs and medical histories and presenting symptoms for accurate diagnosis.
• Assists in implementing customized care plans, focusing on patient wellness and comfort.
• Monitored patients and maintained detailed records for physician review.
• Working with physicians and nurses in patient care excellence.
• Improve patient satisfaction with a compassionate bedside manner and clear communication skills.

Unit Secretary

• The Unit Secretary performs various clerical activities to support efficient department operations and provides prompt, efficient reception support for the unit.
• Facilitates the movement of patients into and out of the unit, keeps the Charge nurse informed of patients to be admitted or transferred, and coordinates with nurses, patient transport, and admission personnel regarding any admissions and transfers.
• Provides secretarial support to ensure adequate maintenance of confidential patient information.
• Creates, maintains, and terminates patient charts in compliance with Medical Records guidelines.
• Transcribe physicians' orders accurately and promptly.
• Maintains protected health information by accessing only information pertinent to performing job duties.

• Provide vigilant and continuous 1:1 supervision and appropriate diversional activities for an assigned patient under the supervision and direction of the Registered Nurse.
• Under the direction of the unit charge nurse, performs duties necessary to ensure smooth day-to-day operations of the assigned nursing unit when not directed to provide continuous patient observation.
• Respectful of the patient's family concerning privacy and confidentiality of the patient's medical needs.
• Remain with the patient at all times and continuously monitor the welfare of patients who cannot be left alone because they may be at risk of injury or may be combative, agitated, or endanger themselves.
• Performing patient care tasks related to activities of daily living such as bathing, feeding, hair, skin, and oral care.
• Continuously observes patients for significant changes in behavior or movement and accurately reports them promptly and directly to the RN taking care of the patient.
• Maintains complete, accurate, and legible patient care documentation as hospital and/or system policy requires.

• Maintain passenger movement for optimal queue management.
• Control and monitor the quantity of baggage under TSA security directives.
• Identify and direct passengers selected for additional security screening to TSA.
• Control access to security checkpoints and provide direction to passengers.
• Verify passenger boarding passes and/or airport authorization to ensure concourse access is permitted.
• Comply with Company and Client expectations regarding professionalism, knowledge, accuracy, and service timelines.

• Took orders, prepared meals, and collected payments at the cash register.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Stocked shelves to organize aisles in assigned departments.
• Escalated problems or complaints to the relevant supervisor or manager for resolution.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

• Welcoming customers into the store.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Solved customer challenges by offering relevant products and services.
• Managed returns, exchanges, and refunds following store policy.
• Collaborated with team members to improve overall store performance, sharing best practices and offering support as needed.