Haneen Samra
Orland Park,IL
Summary
As a server who is time-organized and dependable, being able to provide high-quality customer service to guests in restaurant settings while adapting professionalism in a fast-paced environment is essential. Teamwork alongside coworkers is always expected and essential. Resolving issues with customers and making them happy will always be a number one goal when serving. As someone who admires serving and is passionate about it, being a "people person" Finding delight in talking to new people and interacting with guests is a gift.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Server/Food Runner
BJ'S Restaurant & Brewhouse
08.2023 - 06.2024
- First opening location in Illinois, started BJ's at 18, minimum hiring age. Performed opening and closing duties while ensuring expectations were met, and maintaining bussed and organized tables while setting a positive tone for guests at the first point of contact
- My shifts included serving and food running with a POS system, I handled cash transactions accurately, contributing to balanced daily financial reports while also engaging in suggestive selling and other sales techniques.
- My responsibilities included professional collaboration with team members during busy shifts for efficient workflow and excellent guest experiences.
- Different food variants and large selection of drinks were offered, including popular American foods, and BJ's signature hand-crafted beers from their brewhouse. Guiding customers threw first-time experiences at this newly opened restaurant was an important skill needed to be attained and was looked forward to.
Education
No Degree - Medical Field
Moraine Valley Community College
Palos Hills, IL 05.2019 - 05.2023
Skills
Bilingual
Food safety practices
Team Player
Professionalism
Guest Engagement
Table Monitoring and Turnover
Assessments
Food service: Customer situations, Proficient, 04/01/24, Identifying and addressing customer needs in a food service setting, Proficient
Personal Information
Relocation: Anywhere
Languages
Arabic
Walking, social events, and food
I love social events like family and friend gatherings, i find them to be very therapeutic and stress relieving. As a foodie, I love trying new foods especially in Chicago where so many different cool cultural foods are offered! One of the reasons I chose to serve in Chicago vs the suburbs!
Timeline
Server/Food Runner
BJ'S Restaurant & Brewhouse
08.2023 - 06.2024
No Degree - Medical Field
Moraine Valley Community College
05.2019 - 05.2023
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