Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricardo Lona

San Ysidro,CA

Summary

Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating a memorable experience. Skilled in anticipating customer needs and resolving issues in a timely manner. I am able to maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

13
13
years of professional experience

Work History

Server/food Runner

Donna Jean
08.2023 - Current
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Driver

Bornsafe Logistics LLC.
01.2023 - 08.2023
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Chef/Owner

Flavor Lab Test Kitchen
09.2020 - Current
  • Led startup and creation of operational procedures and workflow planning.
  • Developed and implemented successful sales strategies to meet business goals.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Recipe development

Cook

Born & Raised Steakhouse
07.2017 - 09.2020
  • Conducted frequent line checks to keep food at proper temperatures in holding zones.
  • Supervised kitchen food preparation in demanding, high-volume environments.
  • Created new menu items.

Cook/Jr Sous

Cafe Chloe's French Bistro
04.2016 - 06.2017
  • Checked food portioning for optimal presentation and cost control.
  • Monitored food products, driving quality, freshness and integrity.
  • Trained kitchen workers on culinary techniques.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.

Cook

Cheesecake Factory Inc
10.2014 - 03.2016
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.

Server/cook

Nonno's Ristorante Italiano
01.2011 - 09.2014
  • Greeted customers, answered questions and recommended specials.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.

Education

Some College (No Degree) - Culinary Arts

Grossmont College
El Cajon, CA

High School Diploma -

Charter School Of San Diego
San Diego
07.2013

Skills

  • Positive and Professional
  • Great customer service skills (bilingual)
  • Easily adapt to environment
  • Able to work efficiently by myself or on a team
  • Inventory Management
  • Food Handler Certification

Timeline

Server/food Runner

Donna Jean
08.2023 - Current

Driver

Bornsafe Logistics LLC.
01.2023 - 08.2023

Chef/Owner

Flavor Lab Test Kitchen
09.2020 - Current

Cook

Born & Raised Steakhouse
07.2017 - 09.2020

Cook/Jr Sous

Cafe Chloe's French Bistro
04.2016 - 06.2017

Cook

Cheesecake Factory Inc
10.2014 - 03.2016

Server/cook

Nonno's Ristorante Italiano
01.2011 - 09.2014

Some College (No Degree) - Culinary Arts

Grossmont College

High School Diploma -

Charter School Of San Diego

Similar Profiles

CREATE PROFILE
Ricardo Lona