Kevin Colchado
Union City,NJ
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
6
6
years of professional experience
Work History
Server/Food Runner
Noches De Colombia
Jersey City, NJ
03.2021 - Current
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted guests and provided menus.
- Cleaned tables and chairs to prepare dining area for next customers.
Server/Food Runner
Met Life Stadium
East Rutherford, NJ
04.2021 - 11.2022
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily club guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
Customer Care Representative
Premiere Response
North Bergen, NJ
03.2018 - 05.2020
- Built sustainable relationships of trust through open communication with customers.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Gathered customer feedback to suggest improvements for products and services.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Resolved customer complaints promptly and professionally.
Education
Associate of Science - Nursing
Hudson County Community College
Union City, NJ05-2019
Skills
- Bilingual
- Table Bussing
- Order Management
- Organized
- Hospitable
- Punctual
- Attentive
- Energetic
Timeline
Server/Food Runner
Met Life Stadium
04.2021 - 11.2022
Server/Food Runner
Noches De Colombia
03.2021 - Current
Customer Care Representative
Premiere Response
03.2018 - 05.2020
Associate of Science - Nursing
Hudson County Community College
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