Hanen Khasawneh
Ypsilanti
Summary
Bachelor of Science graduate with extensive experience in customer service, education, and fast-paced professional environments. Skilled at building positive relationships, resolving customer concerns, training and supporting individuals, and managing multiple priorities with accuracy and professionalism. Proven ability to communicate effectively with diverse audiences, collaborate within team settings, and deliver exceptional service experiences. Recognized for strong problem-solving skills, adaptability, and a commitment to continuous learning and organizational success.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Ann Arbor, MI
07.2021 - 08.2022
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness of work areas, ensuring compliance with health and safety regulations.
- Delivered exceptional customer service by engaging with customers and addressing inquiries promptly.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
Supplemental Instruction Leader
Eastern Michigan University
Ypsilanti, MI
09.2024 - 09.2025
- Facilitated collaborative study sessions to enhance student comprehension and retention of course material.
- Developed targeted instructional resources that improved peer learning outcomes and engagement.
- Mentored students in effective study techniques, promoting academic independence and confidence.
- Assessed individual learning needs to tailor supplemental instruction strategies for diverse learners.
Dental Assistant
Dental House
Ann Arbor, MI
08.2025 - 03.2026
- Assisted in patient preparation for dental procedures, ensuring comfort and support throughout visits.
- Sterilized dental instruments and maintained a clean, organized workspace to promote safety and efficiency.
- Educated patients on post-operative care instructions, enhancing understanding of recovery processes.
Medical Assistant
Urgent Care
Ann Arbor, MI
09.2022 - 04.2023
- Assisted medical staff with patient examinations and procedures in fast-paced urgent care environment.
- Recorded and maintained accurate patient medical histories and vital signs using electronic health record systems.
- Facilitated communication between patients and healthcare providers to ensure clarity of care instructions.
Education
Bachelor of Science - Cell And Molecular Biology
Eastern Michigan University
Ypsilanti, MI05-2026
Skills
- Problem-solving
- Time management
- Attention to detail
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Dependable and responsible
Languages
Arabic
Native or Bilingual
Timeline
Dental Assistant
Dental House
08.2025 - 03.2026
Supplemental Instruction Leader
Eastern Michigan University
09.2024 - 09.2025
Medical Assistant
Urgent Care
09.2022 - 04.2023
Barista
Starbucks
07.2021 - 08.2022
Bachelor of Science - Cell And Molecular Biology
Eastern Michigan University