Hang Nguyen
Tacoma,WA
Summary
Driven professional with a proven track record in customer service and time management, honed at Truenail & Spa and Pho&mi. Excelled in creating strong client relationships and maintaining high hygiene standards. Skilled in multitasking and problem-solving, ensuring customer satisfaction and safety. Demonstrates exceptional active listening and health regulation compliance, enhancing service quality and operational efficiency.
Overview
7
7
years of professional experience
Work History
Nail Technician
Truenail & Spa
Bonney Lake, WA
04.2022 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Waitress
Pho&mi
Puyallup, WA
01.2018 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Nursing Administration
Pierce College
Puyallup, WASkills
- Customer Service
- Time Management
- Problem-solving skills
- Schedule Maintenance
- Active Listening
- Health and Safety Regulations
- Training and Development
- Multitasking Abilities
Timeline
Nail Technician
Truenail & Spa
04.2022 - Current
Waitress
Pho&mi
01.2018 - Current
Nursing Administration
Pierce College