Hanh Le
Preferred Banking Client Service Representative
Santa Ana,CA
Summary
I’m highly motivated with over 20 years of banking experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Highly committed with hardworking mentality to maintain quality of services and products. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
12
12
years of professional experience
Work History
Preferred Banking Client Service Assistant Manager
First Republic Bank
Newport Beach, CA
02.2012 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Maintained records of service transactions and customer feedback for future reference.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associates Degree - Liberal Arts And General Studies
05.2000
Skills
- Multitasking capabilities
- Conflict resolution
- Active listening
- Empathy and understanding
- Professional phone etiquette
- Strong interpersonal skills
- Task prioritization
- Time management
- Adaptability and flexibility
- Excellent communication
- Product knowledge
- Written correspondence
- Problem-solving abilities
- Team collaboration
Timeline
Preferred Banking Client Service Assistant Manager - First Republic Bank
02.2012 - Current
Orange Coast College - Associates Degree , Liberal Arts And General Studies