Summary
Overview
Work History
Education
Skills
Timeline
Generic

Basil Faulkner

Gray,GA

Summary

Aspiring vet tech with a passion for pet care. Experienced veterinary assistant and client service coordinator who has been helping animals most of their life- professionally and on family farm. Always listens with kindness and handles difficult situations professionally.

Overview

4
4
years of professional experience

Work History

Client Service Coordinator

Banfield Pet Hospital
07.2022 - 11.2023
  • Helped large volume of pet parents each day with positive attitude and focus on client satisfaction.
  • Answered calls and emails to provide feedback and advice on pet care.
  • Scheduled sick and healthy pets appropriately and efficiently.
  • Took payment and processed refunds when necessary.
  • Checked patients in and out in timely manner.
  • Maintained tidy workspace and assisted pet care team when needed.
  • Prepared kennel cards and brought pets to back.


Customer Service Representative

Ross Dress For Less
03.2022 - 07.2022
  • Worked the register and processed payment and refunds.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Tagged and placed merchandise on floor.
  • Ran and maintained dressing rooms.
  • Answered phone and assisted customers with needs.

Pet Care Associate

PetSmart
06.2021 - 10.2021
  • Worked overnight cleaning and maintaining animal enclosures.
  • Alerted management of any health concerns regarding animals.
  • Assisted customers during day shifts.
  • Ensured animals always had food and water.

Veterinary Assistant

Gadd's Animal Doctors Of Gray
07.2019 - 10.2019
  • Restrained patients for examination.
  • Assisted with medical grooming, such as nail trims and baths.
  • Collected samples for lab work.
  • Cleaned and prepared surgical equipment.
  • Spoke with clients after checking in pets.
  • Assisted in kennel room.


Education

High School Diploma -

Home Education
05.2021

Dual Enrollment

Central Georgia Technical College
Macon, GA
05.2021

Skills

  • Schedule Management
  • Empathy and Understanding
  • Client Relations
  • Animal Restraint
  • Account Management
  • Problem-Solving Abilities
  • Multitasking Capabilities
  • Attention to Detail

Timeline

Client Service Coordinator

Banfield Pet Hospital
07.2022 - 11.2023

Customer Service Representative

Ross Dress For Less
03.2022 - 07.2022

Pet Care Associate

PetSmart
06.2021 - 10.2021

Veterinary Assistant

Gadd's Animal Doctors Of Gray
07.2019 - 10.2019

High School Diploma -

Home Education

Dual Enrollment

Central Georgia Technical College

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Basil Faulkner