Samantha O'Neal
Jackson,GA
Summary
My name is Samantha O’Neal.
I am fluent with the use of Microsoft office. I have great people skills. I look forward to working with you and your company.
Client service professional with robust history of managing client interactions and improving service processes. Proven ability to enhance client satisfaction and operational efficiency through effective communication and problem-solving. Reliable team collaborator with focus on achieving results and adapting to changing needs, showcasing strong organizational and interpersonal skills.
Client service professional with demonstrated ability to enhance client satisfaction and drive results. Skilled in managing client relationships, coordinating service delivery, and resolving issues efficiently. Strong collaborator, adaptable to changing needs, and reliable in team environments. Known for excellent communication, problem-solving, and organizational skills.
Overview
16
16
years of professional experience
Work History
Client Service Coordinator
Pathways Behavioral Health
09.2025 - 02.2026
- Coordinated client appointments and managed scheduling to enhance service delivery efficiency.
- Developed and maintained strong client relationships, ensuring satisfaction with services provided.
- Implemented feedback mechanisms to gather client insights, driving continuous improvement initiatives.
- Analyzed client data to identify trends and inform service adjustments for improved outcomes.
- Streamlined communication processes between clients and healthcare professionals, reducing response times.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Liaised between internal departments to expedite resolution of complex cases requiring input from multiple stakeholders.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Implemented new processes to increase operational efficiency in the coordination of client services.
- Participated in cross-functional teams to develop strategies for enhancing overall customer experience.
Administrative Support 2 - Records Clerk
Georgia Department of Corrections
01.2024 - 05.2025
- I help organize files for JII’s once they get to Burruss Correctional Training Center. I also place important information in those files. I also pull files when needed and get them ready for transport.
- Managed inmate records, ensuring accuracy and compliance with regulations.
- Organized documentation for audits and investigations, enhancing retrieval efficiency.
- Implemented data entry procedures that improved record-keeping consistency.
- Trained new staff on records management systems and protocols.
- Coordinated with various departments to facilitate information sharing and record updates.
- Developed filing systems that streamlined access to inmate information.
- Led initiatives to digitize paper records, improving storage and accessibility.
- Monitored compliance with confidentiality standards in handling sensitive information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Generated reports from database systems to track records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Transferred inactive records to storage to free up space and preserve history.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
Administrative Assistant 2 - Front Desk Clerk (Part Time)
Georgia Department of Corrections
07.2023 - 01.2024
- I would help up front by answering phones and directing them to the correct areas, by answering questions that people would have about a JII. I would also help someone when they came in for an interview by gathering their information. I also would help sort and deliver the mail when it comes in. I also helped plan events to boost morale and raise money for our department.
MAU Workforce Solutions
05.2020 - 02.2023
- I was contracted with MAU to work for the Georgia Department of Labor.
- May 2020 started with Georgia Department of Labor
- Departments worked: Appeals Processing, Imaging, PUA folders, PUA emails, Appeals Tribunal. Appeal email. Email clearing. End Date February 28, 2023. Used Microsoft Office every working day. Used Programs such as CICS and Kofax
Sales Associate
Lane Bryant
03.2016 - 08.2016
- I helped with stocking if apparel items, helping customers to find items they were looking for, running the computer for sales, helping open credit accounts and cleaning at night.
Private Secretary
Elaine Maddox
10.2013 - 04.2015
- I helped with making appointments for her and her husband. I also contacted the pharmacy and doctors when items were needed. Her husband had a tumor in his brain.
Sales Associate
Dollar General
08.2010 - 04.2012
- I helped with stocking of items, helping customers to find items they were looking for, running the register for sales, and cleaning at night.
Education
High School Diploma -
Spalding High School
01-2006
Associate of Applied Science - Health Administration
Colorado Technical University
Colorado Springs, CO07-2026
Skills
- Microsoft office
- Typing 100(wpm)
- Great Organizing
- Customer relations
- Scheduling and planning
- Time management expertise
- Strong organization
- Schedule management
- Account management
- Exceptional communication
- Data analysis proficiency
- Research and due diligence
- Account updates
- Professionalism and etiquette
- Check processing
- Client support
- Customer support
- Complaint handling
- Meeting deadlines
- Database management
- Call center experience
- Follow-up skills
- Client relations
- File management
- Outbound calling
- Customer education
- Payment processing
- Order processing
- Provider relations
- System documentation
- Payment reminders
Timeline
Client Service Coordinator
Pathways Behavioral Health
09.2025 - 02.2026
Administrative Support 2 - Records Clerk
Georgia Department of Corrections
01.2024 - 05.2025
Administrative Assistant 2 - Front Desk Clerk (Part Time)
Georgia Department of Corrections
07.2023 - 01.2024
MAU Workforce Solutions
05.2020 - 02.2023
Sales Associate
Lane Bryant
03.2016 - 08.2016
Private Secretary
Elaine Maddox
10.2013 - 04.2015
Sales Associate
Dollar General
08.2010 - 04.2012
High School Diploma -
Spalding High School
Associate of Applied Science - Health Administration
Colorado Technical University