Hanibal Haile
San Diego,CA
Summary
Driven employee with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Phat Panda
09.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Small Business Owner
Envision Your Own Being
01.2021 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Designed business plan to define concept, short-term and long-term goals and strategies
Floor Lead
Phat Panda
02.2023 - 09.2023
- Delegated tasks to employees to enhance productivity and workflow.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Assisted supervisor with feedback for employee performance evaluations.
Seasonal Driver
UPS
11.2022 - 02.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
Driver
Uber And Lyft
02.2016 - 02.2023
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Budtender & Inventory Assistant
Wellgreens
10.2021 - 04.2022
- Educated customers about cannabis benefits, including both THC and CBD products
- Captured consistent customer sales with friendly, knowledgeable support
- Drove sales success by building displays and merchandising attractive arrangements
- Created brand loyalty and inspired customer confidence with expert knowledge.
Customer Service Representative Agent
Urgent.Ly Inc
08.2018 - 09.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed over 60 customer calls per day.
Overnight Dispatch Supervisor
Chase Radio Service
08.2014 - 09.2017
- Coordinated dispatching of 200 drivers to accomplish daily delivery requirements.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Skilled at working independently and collaboratively in a team environment
Education
Bachelor of Arts - Business Management
Arizona State University
Tempe, AZ2025
Associate of Arts - Medical Assisting
Concorde Career College
San Diego, CA2010
High School Diploma -
Morse High School
San Diego, CA2007
Skills
- Productivity Performance
- Leadership
- Team Cooperation
- Employee Mentoring
- Staff Training
- Effective Selling Techniques
Timeline
Assistant Manager
Phat Panda
09.2023 - Current
Floor Lead
Phat Panda
02.2023 - 09.2023
Seasonal Driver
UPS
11.2022 - 02.2023
Budtender & Inventory Assistant
Wellgreens
10.2021 - 04.2022
Small Business Owner
Envision Your Own Being
01.2021 - Current
Customer Service Representative Agent
Urgent.Ly Inc
08.2018 - 09.2020
Driver
Uber And Lyft
02.2016 - 02.2023
Overnight Dispatch Supervisor
Chase Radio Service
08.2014 - 09.2017
Bachelor of Arts - Business Management
Arizona State University
Associate of Arts - Medical Assisting
Concorde Career College
High School Diploma -
Morse High School
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