Hanibal Haile
San Diego,CA
Summary
Driven employee with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
9
9
years of professional experience
Work History
Floor Lead
Phat Panda
02.2023 - Current
- Delegated tasks to employees to enhance productivity and workflow.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Assisted supervisor with feedback for employee performance evaluations.
- Managed over 60 customer calls per day.
Small Business Owner
Envision Your Own Being
01.2021 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Designed business plan to define concept, short-term and long-term goals and strategies
Driver
UPS
11.2022 - 02.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
Driver
Uber And Lyft
02.2016 - 02.2023
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Budtender & Inventory Assistant
Wellgreens
10.2021 - 04.2022
- Educated customers about cannabis benefits, including both THC and CBD products
- Captured consistent customer sales with friendly, knowledgeable support
- Drove sales success by building displays and merchandising attractive arrangements
- Created brand loyalty and inspired customer confidence with expert knowledge.
Customer Service Representative Agent
Urgent.Ly Inc
08.2018 - 09.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Overnight Dispatch Supervisor
Chase Radio Service
08.2014 - 09.2017
- Coordinated dispatching of 200 drivers to accomplish daily delivery requirements.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Skilled at working independently and collaboratively in a team environment
Education
Bachelor of Arts - Business Management
2025
Currently pursuing my bachelor's degree in Business Management online at Arizona State University.
Associate of Arts - Medical Assisting
2010
High School Diploma -
2007
Skills
- Productivity Performance
- Leadership
- Team Cooperation
- Employee Mentoring
- Staff Training
- Effective Selling Techniques
Timeline
Floor Lead - Phat Panda
02.2023 - Current
Driver - UPS
11.2022 - 02.2023
Budtender & Inventory Assistant - Wellgreens
10.2021 - 04.2022
Small Business Owner - Envision Your Own Being
01.2021 - Current
Customer Service Representative Agent - Urgent.Ly Inc
08.2018 - 09.2020
Driver - Uber And Lyft
02.2016 - 02.2023
Overnight Dispatch Supervisor - Chase Radio Service
08.2014 - 09.2017
Arizona State University - Bachelor of Arts, Business Management
Concorde Career College - Associate of Arts, Medical Assisting
Morse High School - High School Diploma,
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