Overview
Work History
Education
Skills
Additional Information
Timeline
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Hanin Mugharbel

Beavercreek,OH

Overview

7
7
years of professional experience

Work History

Management Assistant

Enterprise Holdings
Dayton, OH
09.2021 - 12.2022
  • Assisted with onboarding for new employees
  • Performed on-site coaching and sales training and ensured the development of my team members
  • Supported Managers in completing the daily tasks and duties and communicated effectively with my team
  • Have been recognized for our excellent customer service by customers through their surveys
  • Have been awarded for achieving great sales
  • Handled insurance claims effectively and was able to build a good relationship with insurance companies
  • Acted as the main point of contact between insurance adjusters and customers by submitting any documentation that is needed to make sure that the claims are processed properly with no delays
  • Assisted customers in resolving any issues regarding their claims
  • Organized a Marketing Calendar to ensure following-up with our accounts and maintaining a positive relationship with them.

Management Trainee

Enterprise Holdings
Dayton, OH
08.2019 - 09.2021
  • Acquired knowledge and skills from the “Management Training Program” that led to providing outstanding customer service and making sure that our customers are completely satisfied
  • Demonstrated leadership ability in a customer-facing setting
  • Ran daily operations at several Enterprise Rent-A-Car branches.

International Marketing and Recruitment Intern

University Center for International Education, UCIE, Wright State University
Dayton, OH
05.2018 - 08.2018
  • Analyzed data and statistics for international students’ education in the USA and researched marketing strategies for attracting more students to the university
  • Created bilingual (English to Arabic) orientation flyers and brochures
  • Successfully liaised with overseas agents representing countries that have students attending
  • Wright State
  • Marketing Student

LexisNexis, Speedway, Shumsky, Wright State University
Dayton, OH
01.2018 - 04.2018
  • Developed marketing plans for each company to increase sales
  • Researched marketing strategies and tactics that would overcome the marketing challenges that each company faced
  • Presented the marketing plans to each company’s Marketing Director and followed up with them regarding results.

Marketing Specialist

Al-Hussaini Trading Company
Jeddah
01.2016 - 07.2016
  • Resolved client complaints and passed suggestions to the Marketing Manager
  • Scheduled and set-up meetings between the Marketing Manager and retail clients, and followed through on any agreed upon actions.

Researcher

Ministry of Labor
Jeddah
01.2014 - 11.2014
  • Analyzed job data and statistics needed to formulate policy and make decisions
  • Evaluated incoming reports, highlighted key content, and passed to the appropriate executives
  • Effectively managed progress reporting on all projects, and ensured that they adhered to schedules.

Marketing Assistant

Saudi Aramco Company
Jeddah
02.2013 - 10.2013
  • Informed and updated important government and commercial clients regarding current marketing programs and advertising plans
  • Successfully resolved a variety of customer complaints, by providing them with accurate information regarding services
  • Singled out for exemplary customer service by customers through their Facebook satisfaction scores.

Executive Legal Secretary

Garoub Law Firm
Jeddah
09.2012 - 12.2012
  • Successfully managed communications: telephone, fax, email, and welcoming clients
  • Scheduled client meetings, prepared documents, exhibits, and court forms
  • Typed confidential legal documents and organized files.

Frontline Customer Service Representative

TNT Express
Jeddah
01.2012 - 06.2012
  • Answered key customers’ questions on policy and procedures, providing accurate information
  • Up-sold additional services to customers
  • Resolved customer complaints.

Translator

Al-Samimco Advertising and Publicity Agency
Jeddah
07.2011 - 11.2011
  • Translated scientific articles from English to Arabic and vice versa
  • Researched requested scientific topics on the internet and prepared executive summaries
  • Read and reported on scientific research related to company needs.

Education

Master of Business Administration - Marketing

Raj Soin College of Business, Wright State University

Bachelor of Arts - English Linguistics and Literature

College of Liberal Arts, King Abdul-Aziz University

Skills

Problem-Solving and the ability to multi-task in a fast-paced environmentundefined

Additional Information

  • HONORS , Golden Key International Honor Society Society for Collegiate Leadership and Achievement

Timeline

Management Assistant

Enterprise Holdings
09.2021 - 12.2022

Management Trainee

Enterprise Holdings
08.2019 - 09.2021

International Marketing and Recruitment Intern

University Center for International Education, UCIE, Wright State University
05.2018 - 08.2018

LexisNexis, Speedway, Shumsky, Wright State University
01.2018 - 04.2018

Marketing Specialist

Al-Hussaini Trading Company
01.2016 - 07.2016

Researcher

Ministry of Labor
01.2014 - 11.2014

Marketing Assistant

Saudi Aramco Company
02.2013 - 10.2013

Executive Legal Secretary

Garoub Law Firm
09.2012 - 12.2012

Frontline Customer Service Representative

TNT Express
01.2012 - 06.2012

Translator

Al-Samimco Advertising and Publicity Agency
07.2011 - 11.2011

Master of Business Administration - Marketing

Raj Soin College of Business, Wright State University

Bachelor of Arts - English Linguistics and Literature

College of Liberal Arts, King Abdul-Aziz University

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Hanin Mugharbel