Hanisa Stroud
46 Spring House Ct,Wilmington
Summary
Inpatient and Outpatient Phlebotomist, focused on quality completion of all lab procedures under fixed deadlines. Self starter via Mobi lab, Efficient in patient scan identification policies and proceeds, this is policy for accurate personal information within the healthcare facility. My skills in venipuncture/capillary blood collection allow me to enhance a more effective work performance.
Overview
7
7
years of professional experience
Work History
CAF Representative
Internal Revenue Service, IRS
06.2023 - 02.2025
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Phlebotomist
Christiana Care Hospital
06.2022 - 06.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Phlebotomist
Christiana Hospital
01.2022 - 06.2022
- Gave special instructions to patients on performing various stool and urine samples
- Followed special processing packing and transportation instructions on various types of samples
- Utilized standard procedures for the maintenance of positive patient identification
- Provided phlebotomy services in response to requisitions for up to 100-150 patients
- Provided a variety of routine blood drawing procedures
- Proficiency in blood collection by venipuncture and capillary techniques from patients from all age groups
- Correctly identified and utilized proper tubes, containers, for storage temperature for each test type.
Phlebotomist
Black Doctors COVID Consortium
02.2018 - 01.2022
- Determined best practices for procuring blood samples and additional specimens.
- Process specimens for laboratory testing
- Executed routine screenings to comply with established standards.
- Venipuncture/Capillary Blood Collection, for tests, transfusions, research and donations.
Education
Phlebotomist – Certification -
Phleb Starz
03.2025
Diploma -
John Bartram High School
01.2011
Skills
- Medical Terminology
- Communications Skills
- Microsoft Office
- Blood Sample Collection
- Infection Control
- Medical Recordkeeping
- Interpersonal Skills
- Quality Control
Professional Development
- Mrs. Akbartheeinstructor Foundation, 01/01/18, Current
- Red Cross – First Aid/CPR Instructor, Unknown, Unknown
- Angels an All Home Care Agency, 01/01/17, 01/31/19
Timeline
CAF Representative
Internal Revenue Service, IRS
06.2023 - 02.2025
Phlebotomist
Christiana Care Hospital
06.2022 - 06.2024
Phlebotomist
Christiana Hospital
01.2022 - 06.2022
Phlebotomist
Black Doctors COVID Consortium
02.2018 - 01.2022
Phlebotomist – Certification -
Phleb Starz
Diploma -
John Bartram High School