Ashley Hankins
Taneyville,MO
Summary
Experienced administrative professional. Strong focus on team collaboration and achieving results. Skilled in member engagement, relationship building, and administrative tasks. Adaptable and reliable with commitment to driving membership growth and satisfaction. Dedicated to helping youth of all backgrounds broaden understanding and improve prospects. Supports educational, emotional and behavioral needs through activities, entertainment, and academic assistance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Membership Coordinator
Boys & Girls Club of the Ozarks
Forsyth, MO
05.2023 - Current
- Maintained accurate records of memberships, ensuring data was entered in a timely manner and that all information was current and accurate.
- Provided exceptional customer service to members and their family, resolving issues promptly and professionally.
- Identified issues within our systems and immediately stepped up to guarantee speedy and effective resolutions.
- Actively engaged with families upon entrance with pleasant greeting.
- Responded proactively and positively to rapid change.
- Identified and resolved errors in accounts
- Kept detailed documentation of incoming money and outgoing deposits
Youth Development Professional
Boys & Girls Club of Ozarks
Forsyth, MO
03.2022 - 05.2023
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
- Supervised youth and maintained security for each child under care.
- Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.
- Increased participant engagement through the creation of a welcoming and inclusive environment for all youth members.
- Developed strong rapport with families, ensuring their involvement in supporting the growth of their children within our programs.
- Implemented effective strategies for managing challenging behaviors while maintaining a safe and supportive atmosphere within our programs.
- Took part in sports, games, and movie nights with children.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Established and maintained relationships with youth, families and community partners.
Sales Associate
Dollar General
Taneyville, MO
10.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Housekeeper
Walker and Philpott Cleaning Co
Branson, MO
06.2021 - 10.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
Education
1 Year of College in Business Management -
OTC
Hollister, MOHigh School Diploma -
Forsyth High School
Forsyth, MO07.2020
Skills
- Verbal and Written communication
- Membership Processing
- Materials, Applications, and other Documentation
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Youth Mentoring
- Program Planning
- Safety Understanding
- Academic Assistance
- Security Awareness
- Positive Reinforcement
- Goal Setting
- Positive Environment Planning
- Youth Supervision
- Program Planning
- Customer Service
- Teamwork and Collaboration
- Reliable and Punctual
- Cleaning and Organizing abilities
- Health and Safety Compliance
Certification
- First Aid Certification
- CPR Certification
- AED Certification
Expires 8/2024
Assessments
- Sales skills, Proficient, 03/01/23, Influencing and negotiating with customers
- Customer service, Proficient, 03/01/23, Identifying and resolving common customer issues
- Working with MS Word documents, Proficient, 03/01/23, Knowledge of various Microsoft Word features, functions, and techniques
- Basic computer skills, Proficient, 03/01/23, Performing basic computer operations and troubleshooting common problems
- Social media, Proficient, 04/01/23, Knowledge of social media techniques and analytics interpretation
- Scheduling, Proficient, 03/01/23, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Filing & organization, Proficient, 03/01/23, Arranging and managing information or materials using a set of rules
- Work style: Reliability, Proficient, 03/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Customer focus & orientation, Proficient, 03/01/23, Responding to customer situations with sensitivity
- Attention to detail, Proficient, 03/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Marketing, Proficient, 04/01/23, Understanding a target audience and how to best communicate with them
- Administrative assistant/receptionist, Proficient, 04/01/23, Using basic scheduling and organizational skills in an office setting
Timeline
Membership Coordinator
Boys & Girls Club of the Ozarks
05.2023 - Current
Youth Development Professional
Boys & Girls Club of Ozarks
03.2022 - 05.2023
Sales Associate
Dollar General
10.2021 - 03.2022
Housekeeper
Walker and Philpott Cleaning Co
06.2021 - 10.2021
1 Year of College in Business Management -
OTC
High School Diploma -
Forsyth High School