Johanna Jackson
Houston,TX
Summary
Achieved high levels of customer satisfaction by implementing effective service strategies. Increased customer loyalty through comprehensive understanding of management and service roles. Drove initiatives that enhanced customer retention and engagement.
Overview
2026
2026
years of professional experience
Work History
Front Desk Administration & ER Assistance
Woodlands Specialist Hospital ER
01.2023 - Current
- Responsible for all functions necessary to maintain the efficient workflow of all front desk receptionist, and emergency room duties.
- Verify Insurance , benefits, copays, and medical records
- Enter customer data into databases
- Time management skills and the ability to prioritize work
- Accounting and balance for the day
Customer Service Representative
Fhcann
Houston, TX
2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and timely updates.
- Collaborated with team members to enhance service delivery and streamline processes.
- Trained new staff on company policies and customer service best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
NICU Unit Secretary
Woman’s Hospital
Houston, TX
10.2021 - 02.2023
- Answer incoming calls on/or within the unit, act as primary point of contact for internal/external customers, directing point flow within the unit.
- Admitting patients and filling out discharge documents
- Preparing medical files and billing patients
- Assembles patient charts for new admissions.
Lead Dispatch
Gladius Transport
Remote, TX
08.2012 - 02.2022
- Monitored dispatched units for completion of the task
- Planned, prioritized and scheduled daily work activities of appropriate field personnel
- Met or exceeded the total service needs of the customers
- Took steps to alleviate issues and improve service efficiency
- Scheduled deliveries and pickups according to customer need
Claims Service Representative
Linebarger, Goggan Blair & Sampson LLP
Remote, TX
07.2018 - 09.2021
- Answered incoming calls from clients who were filing medical claims
- Gathered information required to complete the medical insurance claims process
- Documenting medical claims actions
- Requested documents needed or claims to be submitted
- Created, completed and filed payment plans for client
Education
Associate of Science - Business Management
01.2001
Skills
- Oversaw the processing of medical claims to enhance reimbursement timelines for healthcare providers Guided team members in identifying and resolving discrepancies in claims to ensure accuracy and compliance Partnered with colleagues to optimize claims processing workflows for increased operational efficiency
- Implemented and monitored patient confidentiality protocols to ensure safeguarding of sensitive data
- Developed and executed scheduling and prioritization strategies aimed at enhancing overall operational performance
- Managed documentation processes to uphold regulatory standards and improve precision
- Managed logistics processes to streamline delivery operations and improve service quality
- Refined workflows for issue resolution to support seamless operations
- Implemented targeted service and support initiatives to elevate customer satisfaction levels
- Developed and executed strategies aimed at optimizing workflows to enhance operational efficiency
Timeline
Front Desk Administration & ER Assistance
Woodlands Specialist Hospital ER
01.2023 - Current
NICU Unit Secretary
Woman’s Hospital
10.2021 - 02.2023
Claims Service Representative
Linebarger, Goggan Blair & Sampson LLP
07.2018 - 09.2021
Lead Dispatch
Gladius Transport
08.2012 - 02.2022
Associate of Science - Business Management
Customer Service Representative
Fhcann
2024 - Current